Solutions Consultant

Vaco by Highspring; San Francisco (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Vaco by Highspring is seeking a Solutions Consultant to support customers through pre-sales, onboarding, implementation, and adoption. The role partners with Sales, Product, and Engineering to translate business needs into practical solutions and guide customers to sustained value from the platform.

The candidate will manage multiple customer workstreams, lead onboarding initiatives, and develop training materials and reusable resources.

Qualifications

• Bachelor's degree or equivalent is required.
• Strong problem-solving and organizational abilities with experience working cross-functionally.
• Excellent written and verbal communication skills with customers and internal teams.

Responsibilities

• Partner with Sales for discovery, solution development, and pre-sales activities.
• Lead onboarding and implementation initiatives aligned with business requirements and success metrics.
• Build trusted relationships with customer stakeholders and guide platform adoption.
• Manage multiple customer workstreams, milestones, and project deliverables.
• Develop customer-facing guides, training materials, and implementation resources.
• Monitor adoption and identify risks, opportunities, and value.
• Translate customer feedback into actionable product/engineering recommendations.
• Collaborate across Sales, Customer Success, Product, and Engineering to improve the customer experience.
• Help develop scalable processes and tools for enterprise customers.
• Support the introduction and adoption of new product capabilities.

Skills

Problem solving

Project management

Communication

Education

Bachelor's degree or equivalent

Job description

Solutions Consultant

Our client, a high-growth enterprise software company, is seeking a Solutions Consultant to support customers throughout the pre-sales, onboarding, implementation, and adoption lifecycle.

Location

This role is primarily in-office with flexibility and may be based in either San Francisco or New York City. Some customer-related travel may be required.

Job Description

This client-facing role will partner with Sales, Product, and Engineering teams to understand business needs, configure effective solutions, and help customers realize sustained value from the platform. The ideal candidate combines strong business acumen with technical curiosity, project management skills, and experience translating complex requirements into practical solutions.

Responsibilities

• Partner with Sales to support discovery, solution development, product demonstrations, and other pre-sales activities
• Lead customer onboarding and implementation initiatives, ensuring solutions align with business requirements and success measures
• Build trusted relationships with customer stakeholders and provide guidance on platform adoption and best practices
• Manage multiple customer workstreams, implementation milestones, documentation, and project deliverables
• Develop customer-facing guides, training materials, process documentation, and reusable implementation resources
• Monitor customer adoption and engagement to identify risks, opportunities, and areas for additional value
• Gather customer feedback and translate business needs into actionable recommendations for Product and Engineering
• Collaborate across Sales, Customer Success, Product, and Engineering to improve the customer experience
• Help develop scalable processes, systems, and tools that support enterprise customers
• Support the introduction and adoption of new product capabilities and solution offerings

Requirements

• Bachelor's degree or equivalent professional experience
• 4+ years of experience in solutions consulting, implementation, customer success, professional services, or another customer-facing role
• Experience supporting B2B software customers in a fast-paced environment, including onboarding or implementation activities
• Strong problem-solving, project management, and organizational skills with the ability to manage multiple workstreams
• Excellent written and verbal communication skills, with the ability to collaborate effectively with customer stakeholders and internal technical teams

Compensation

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to:

• The individual's skill sets, experience, and training;
• Licensure and certifications;
• Office location and other geographic considerations;
• Other business and organizational needs.

With that said, as required by local law in geographies that require salary range disclosure, Vaco by Highspring notes that the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).