Enterprise Software CSM — On-Site Dallas

Empyra Inc.; Town of Texas (WI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k

Professional development opportunities

Collaborative and dynamic work environ

Job summary

Empyra Inc. in Dallas, TX is seeking a Customer Success Manager to manage a portfolio of myOneFlow customers, ensuring satisfaction and long-term retention. You will listen to customer challenges, analyze data, and provide strategic solutions daily.

You will drive adoption, coordinate with Sales and Product teams, lead renewal opportunities, and deliver excellent service through regular business reviews. This is an on-site, full-time role focused on building strong client relationships and

Qualifications

• 3+ years in an enterprise software customer success role.
• Strong analytical and problem-solving skills.
• Proven record of customer satisfaction and retention.
• Excellent written and verbal communication.
• Experience with CRM tools and cross-functional collaboration.

Responsibilities

• Own a portfolio of myOneFlow customers with high engagement and retention.
• Drive adoption and expansion by identifying new use cases and departments.
• Collaborate with sales and product teams to incorporate customer feedback.
• Maintain QBRs/EBRs to influence renewals and multi-year growth.
• Monitor customer health and address risks before escalations.

Skills

Customer success

Analytical thinking

Relationship building

Communication

Independent work

Education

Bachelor's degree

Tools

HubSpot

JIRA

Job description

Empyra Inc. in Dallas, TX is seeking a Customer Success Manager to manage a portfolio of myOneFlow customers, ensuring satisfaction and long-term retention. You will listen to customer challenges, analyze data, and provide strategic solutions daily.

You will drive adoption, coordinate with Sales and Product teams, lead renewal opportunities, and deliver excellent service through regular business reviews. This is an on-site, full-time role focused on building strong client relationships and