Enterprise Software Administrators

Women In Science; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Utah, located in Salt Lake City, UT, seeks an Enterprise Software Administrator I to support the Salesforce platform. The role includes configuring solutions, scaling, and maintaining a secure CRM environment while helping users, departments, and students maximize Salesforce utility.

The ideal candidate has hands-on Salesforce experience through work, internships, or projects, with strong analytical and communication skills and a customer-focused mindset.

Qualifications

• Bachelor’s degree or equivalent required for the role; experience in related work is valued.
• Master’s degree or equivalent may substitute for related work experience.
• Hands-on Salesforce experience through work, internships, projects, or certifications is preferred.

Responsibilities

• Support day-to-day Salesforce administration: user accounts, permissions, security, data management.
• Create and maintain reports, dashboards, list views to support university operations.
• Assist with Salesforce configuration: fields, objects, page layouts, rules, and automation.
• Support development and maintenance of Salesforce Flows and declarative solutions.
• Provide user training and support to departments and end users.
• Participate in data analysis, quality initiatives, and integration with other university systems.
• Document business processes, data definitions, configurations, and technical solutions.
• Engage in testing, troubleshooting, and deployment to ensure reliability and data integrity.
• Gather and translate business requirements into Salesforce solutions.
• Maintain system documentation and knowledge resources.
• Collaborate with stakeholders and IT teams on CRM, reporting, and data projects.
• Pursue ongoing Salesforce training and certification.

Skills

Analytical thinking

Communication skills

Learning agility

Customer service orientation

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Tools

Salesforce

Excel

Tableau

Data Loader

SQL / SOQL

Job description

University of Utah

Salt Lake City, UT

Job posting number: #7371289

Posted: September 24, 2026

Application Deadline: Open Until Filled

Job Description

Job Summary

Enterprise Software Administrator

The Salesforce Administrator I supports the administration, enhancement, and ongoing success of the university’s Salesforce platform. Working alongside a team of Salesforce-certified professionals, this role helps configure solutions, support users, improve business processes, and maintain a secure and reliable CRM environment.

This position is ideal for an early-career technology professional looking to grow a career in Salesforce administration. Candidates should possess at least some hands-on experience with Salesforce through professional work, internships, academic projects, certifications, Trailhead learning, volunteer work, or equivalent experience.

The successful candidate will have strong analytical and communication skills, a customer-focused mindset, and a desire to learn while contributing to meaningful initiatives that support students, faculty, and staff.

About UIT

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah

Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Support the day-to-day administration of Salesforce, including user accounts, permissions, security settings, and data management.
• Build and maintain reports, dashboards, list views, and other tools that support university operations and decision-making.
• Assist with Salesforce configuration, including fields, objects, page layouts, validation rules, and automation.
• Support the development and maintenance of Salesforce Flows and other declarative solutions.
• Provide user support, training, and guidance to departments and end users.
• Assist with data analysis, reporting, and data quality initiatives involving Salesforce and related university systems.
• Help document business processes, data definitions, system configurations, and technical solutions.
• Participate in testing, troubleshooting, and deployment activities to ensure system reliability, data integrity, and successful system enhancements.
• Help gather and document business requirements and help translate them into effective Salesforce solutions.
• Maintain system documentation, procedures, and knowledge-base resources.
• Collaborate with university stakeholders and IT teams to support CRM, reporting, and data-related projects.
• Pursue ongoing Salesforce training, certification, and professional development.
• Support the development, testing, implementation, and continuous improvement of Salesforce solutions and related initiatives.

Job Code: P34161

Grade: P1

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Enterprise Software Administrator, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to learn new technologies, methodologies, and business processes.
• Strong customer service orientation, attention to detail, and commitment to delivering high-quality results.
• Demonstrated ability to work independently, manage multiple priorities, meet deadlines, and collaborate effectively in a cross-functional team environment.
• Hands-on Salesforce experience through employment, internships, academic projects, volunteer work, certifications, Trailhead learning, or equivalent experience.
• Salesforce Associate or Salesforce Administrator certification or demonstrated progress toward certification. Certification may be required within 6 months of hiring.
• Familiarity with Salesforce security, reports, dashboards, data management, and Flow automation.
• Familiarity with Trailhead; candidates are encouraged to include their Trailhead Profile URL with their application.
• Experience with CRM, ERP, student information systems, or other enterprise applications.
• Experience with Excel, Tableau, Data Loader, SQL, SOQL, or similar reporting and data analysis tools.
• Experience working with higher education institutions or supporting higher education business processes.
• Experience creating technical documentation, user training materials, or process documentation.

Contact Information

More Info

Job posting number: #7371289 Application Deadline: Open Until Filled Employer Location: Online Job Advertising

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