Salesforce Administrator I

University of Utah Health; Salt Lake City (UT); Hybrid; USD 55,000 - 70,000; Full time

Job summary

University of Utah Health seeks an Enterprise Software Administrator I to support Salesforce administration, security, data management, and reporting. You will configure solutions, build dashboards, and provide user training to university departments and staff.

The role emphasizes collaboration with IT teams, ongoing Salesforce certification, and contributing to CRM initiatives that serve students, faculty, and staff in a hybrid work environment.

Qualifications

• Bachelor’s degree (or equivalent) plus 2 years related work experience or a master’s degree.
• Hands-on Salesforce experience through work, internships, academic projects, certifications, Trailhead learning, or equivalent.
• Salesforce Associate or Salesforce Administrator certification or progress toward certification; may be required within 6 months of hiring.

Responsibilities

• Support the day-to-day administration of Salesforce, including user accounts, permissions, security settings, and data management.
• Build and maintain reports, dashboards, list views, and other tools that support university operations and decision-making.
• Assist with Salesforce configuration, including fields, objects, page layouts, validation rules, and automation.
• Support the development and maintenance of Salesforce Flows and other declarative solutions.
• Provide user support, training, and guidance to departments and end users.
• Assist with data analysis, reporting, and data quality initiatives involving Salesforce and related university systems.
• Help document business processes, data definitions, system configurations, and technical solutions.
• Participate in testing, troubleshooting, and deployment activities to ensure system reliability, data integrity, and successful system enhancements.
• Help gather and document business requirements and help translate them into effective Salesforce solutions.
• Maintain system documentation, procedures, and knowledge-base resources.
• Collaborate with university stakeholders and IT teams to support CRM, reporting, and data-related projects.
• Pursue ongoing Salesforce training, certification, and professional development.
• Support the development, testing, implementation, and continuous improvement of Salesforce solutions and related initiatives.

Skills

Salesforce

Data analysis

Communication skills

Customer service

Problem solving

Education

Bachelor's degree or equivalent

Master's degree or equiv.

Tools

Excel

Tableau

Data Loader

SQL

SOQL

Job description

Details

Open Date 09/22/2026

Requisition Number PRN46281B

Job Title Enterprise Software Administrators

Working Title Salesforce Administrator I

Career Progression Track P00

Track Level P1 - Entry Level Pro

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8 a.m. – 5 p.m. hybrid

VP Area President

Department 00417 - UIT Univ Support Services

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $55,000 - $70,000

Close Date 12/18/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Enterprise Software Administrator

The Salesforce Administrator I supports the administration, enhancement, and ongoing success of the university’s Salesforce platform. Working alongside a team of Salesforce-certified professionals, this role helps configure solutions, support users, improve business processes, and maintain a secure and reliable CRM environment.

This position is ideal for an early-career technology professional looking to grow a career in Salesforce administration. Candidates should possess at least some hands‑on experience with Salesforce through professional work, internships, academic projects, certifications, Trailhead learning, volunteer work, or equivalent experience.

The successful candidate will have strong analytical and communication skills, a customer-focused mindset, and a desire to learn while contributing to meaningful initiatives that support students, faculty, and staff.
About UIT : University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U’sChief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home toarts and museum venues and a member ofBIG -12 Conference.Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities frombiking to hiking to fishing abound. Salt Lake City is home toUtah Symphony and Opera,Ballet West,professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

Enterprise Software Administrator I

• Support the day-to-day administration of Salesforce, including user accounts, permissions, security settings, and data management.
• Build and maintain reports, dashboards, list views, and other tools that support university operations and decision-making.
• Assist with Salesforce configuration, including fields, objects, page layouts, validation rules, and automation.
• Support the development and maintenance of Salesforce Flows and other declarative solutions.
• Provide user support, training, and guidance to departments and end users.
• Assist with data analysis, reporting, and data quality initiatives involving Salesforce and related university systems.
• Help document business processes, data definitions, system configurations, and technical solutions.
• Participate in testing, troubleshooting, and deployment activities to ensure system reliability, data integrity, and successful system enhancements.
• Help gather and document business requirements and help translate them into effective Salesforce solutions.
• Maintain system documentation, procedures, and knowledge-base resources.
• Collaborate with university stakeholders and IT teams to support CRM , reporting, and data-related projects.
• Pursue ongoing Salesforce training, certification, and professional development.
• Support the development, testing, implementation, and continuous improvement of Salesforce solutions and related initiatives.

Job Code: P34161

Grade: P1

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Enterprise Software Administrator, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to learn new technologies, methodologies, and business processes.
• Strong customer service orientation, attention to detail, and commitment to delivering high-quality results.
• Demonstrated ability to work independently, manage multiple priorities, meet deadlines, and collaborate effectively in a cross-functional team environment.
• Hands‑on Salesforce experience through employment, internships, academic projects, volunteer work, certifications, Trailhead learning, or equivalent experience.
• Salesforce Associate or Salesforce Administrator certification or demonstrated progress toward certification. Certification may be required within 6 months of hiring.
• Familiarity with Salesforce security, reports, dashboards, data management, and Flow automation.
• Familiarity with Trailhead; candidates are encouraged to include their Trailhead Profile URL with their application.
• Experience with CRM , ERP , student information systems, or other enterprise applications.
• Experience with Excel, Tableau, Data Loader, SQL , SOQL , or similar reporting and data analysis tools.
• Experience working with higher education institutions or supporting higher education business processes.
• Experience creating technical documentation, user training materials, or process documentation.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted athttps://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.