Enterprise ServiceNow Platform Architect & Automation Lead

Versant Media, LLC; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

VERSANT Media in New York seeks an Architect, Service Management Platform to be the enterprise owner and senior technical authority for the company’s Service Management platform (including, but not limited to, Service-Now).

Reporting to the VP of Infrastructure, this role is responsible for platform architecture, governance, enterprise integrations, and the leadership of the Service Management development team.

Qualifications

• Extensive experience architecting and leading ServiceNow or similar platforms in a complex enterprise.
• Strong experience integrating ServiceNow with HR, financial, identity, and other core enterprise apps.
• Deep expertise in workflow automation, orchestration, and API-based integrations.

Responsibilities

• Own the overall architecture, roadmap, and lifecycle of the Service Management platform.
• Define architectural standards, design principles, and development best practices.
• Lead integration strategy between the platform and enterprise systems and drive automation initiatives.
• Manage and mentor a team of developers and administrators across Dev/QA/Prod lifecycles.
• Establish CMDB governance, change management workflows, and security controls.

Skills

ServiceNow

Platform architecture

API integrations

Slack workflows

Team leadership

ITSM

Tools

VERSANT Service Management Platform

Job description

VERSANT Media in New York seeks an Architect, Service Management Platform to be the enterprise owner and senior technical authority for the company’s Service Management platform (including, but not limited to, Service-Now).

Reporting to the VP of Infrastructure, this role is responsible for platform architecture, governance, enterprise integrations, and the leadership of the Service Management development team.