Enterprise Service Designer - Lead Value Streams (Remote)

Pratt & Whitney; United States; Remote; USD 157,000 - 299,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Parental leave

Flexible schedules

Job summary

RTX seeks an Enterprise Service Designer to orchestrate cross-functional teams and design end-to-end enterprise services that deliver exceptional customer experiences and business value. You will develop customer journeys, value streams, service blueprints, and roadmaps to standardize and digitally enable services.

Responsibilities include shaping governance, operating models, and service maturity while partnering with stakeholders across architecture, product, and experience teams.

Qualifications

• Bachelor’s degree in business, Engineering, IT, Design, or related field with 12+ years in enterprise service design, digital transformation, customer experience, or process design.
• Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
• Proven ability to orchestrate cross-functional teams and influence senior stakeholders.
• Experience driving standardization, digitization, automation, and AI-enabled services.
• Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication and experience with ServiceNow, ITIL, Agile, or enterprise service management preferred.

Responsibilities

• Orchestrate cross-functional teams to design end-to-end enterprise services.
• Facilitate the creation of wing-to-wing value streams and future-state service designs.
• Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
• Develop service blueprints, customer journeys, workflows, and operating models.
• Identify opportunities for standardization, digitization, automation, and AI enablement.
• Build service roadmaps and maturity plans.
• Ensure enterprise alignment, governance, and design standards are applied consistently.

Skills

Orchestration & Facilitation

Cross-functional leadership

Executive facilitation

Stakeholder alignment

Decision facilitation

Influence without authority

Systems Thinking

Service Architecture & Design

Transformation

Education

Bachelor’s degree in business, Engineering, IT, Design, or related field

Tools

ServiceNow

ITIL

Agile

Enterprise service management

Job description

RTX seeks an Enterprise Service Designer to orchestrate cross-functional teams and design end-to-end enterprise services that deliver exceptional customer experiences and business value. You will develop customer journeys, value streams, service blueprints, and roadmaps to standardize and digitally enable services.

Responsibilities include shaping governance, operating models, and service maturity while partnering with stakeholders across architecture, product, and experience teams.