Enterprise Security Field Solutions Engineer

Digital Monitoring Products; Springfield (MO); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Onsite medical clinic

Health benefits

Vacation/holidays

Job summary

Digital Monitoring Products is seeking a Field Sales Engineer, Enterprise Solutions to support and train the North American sales channel across intrusion, access control, video systems, and monitoring services for Enterprise Accounts. You''ll bridge between product capabilities and dealer, integrator, and end-user needs, helping design, evaluate, and deploy DMP''s security solutions.

The ideal candidate has 3–5 years in pre-sales or sales engineering within physical security, knowledge of

Qualifications

• 3–5 years of experience in a pre-sales, sales engineering, or technical support role within the physical security industry.
• Required comprehension of complex intrusion detection systems and monitoring services for Enterprise Accounts, including control panels, keypads, communicators, sensors, and central station monitoring workflows.
• Required comprehension of complex access control platforms and video surveillance systems (VMS, IP cameras, NVRs) for Enterprise Accounts.
• Working knowledge of DMP's Security Command and Entre software, or equivalent, to assist with design and customer experience using DMP's hardware and software suite.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, cellular and broadband communications, and cybersecurity best practices as they apply to security devices.
• Experience working with and supporting security dealers and integrators, as well as enterprise end-users.
• Strong ability to translate complex technical concepts into clear, accessible language for non-technical audiences.
• Excellent verbal and written communication skills, with confidence presenting to both technical and executive stakeholders.
• Self-motivated, organized, and capable of managing multiple projects and priorities simultaneously.
• Willingness to travel within North America (estimated 25–40%).
• Accept and benefit from constructive performance feedback.
• Any other equivalent combination of training and experience.

Responsibilities

• Serve as a primary technical resource for the North American sales team and dealer/integrator network.
• Design and scope integrated security systems with a primary focus on intrusion detection panels and peripheral devices, alongside access control and video surveillance components.
• Respond to technical inquiries, RFPs, and proof-of-concept requests in a timely and thorough manner.
• Deliver compelling technical presentations and product demonstrations to dealers, integrators, and enterprise end-users.
• Conduct site assessments and produce system design documentation, including panel configurations, zone layouts, network architecture, and device schedules for intrusion and fire alarm systems.
• Travel onsite to support dealers and integrators with training, programming guidance, and system commissioning.
• Lead sales and technical training sessions covering DMP intrusion panels, access control, and video integration for both channel partners and end‑user customers.
• Manage pilot and proof‑of‑concept projects on behalf of the sales team, ensuring successful outcomes and clear documentation.
• Act as a trusted technical advisor to dealers and enterprise clients throughout the sales cycle and transition to post‑sale support.
• Partner with product, engineering, and support teams to relay field feedback and influence the product roadmap.
• Collaborate with sales leadership to continuously improve the impact and scalability of the Sales Engineering function.
• Contribute to the development of technical collateral, including application notes, programming guides, configuration documentation, and best practice resources.
• Observe and adhere to DMP Data Classification policy.
• Observe company policies. Continuously review processes to improve efficiency while maintaining conformance to requirements and fostering effective internal customer relationships.
• May perform related duties or fill in for others in the department or other departments when requested.
• May train or instruct fellow workers regarding their duties.

Skills

Pre-sales experience

Sales engineering

Security systems knowledge

DMP Security Command/Entre

Networking fundamentals

Dealer/integrator support

Clear communicator

Travel willingness

Tools

Security Command

Entre software

Job description

Digital Monitoring Products is seeking a Field Sales Engineer, Enterprise Solutions to support and train the North American sales channel across intrusion, access control, video systems, and monitoring services for Enterprise Accounts. You''ll bridge between product capabilities and dealer, integrator, and end-user needs, helping design, evaluate, and deploy DMP''s security solutions.

The ideal candidate has 3–5 years in pre-sales or sales engineering within physical security, knowledge of