Enterprise Scheduling Operations Manager

Socket.dev; Arcadia (CA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Socket.dev is seeking a Manager of Scheduling Operations to standardize patient scheduling across clinic locations and ambulatory surgery centers. You will own scheduling templates, call center protocols, and appointment flow standards, partnering with regional leaders to balance access, capacity, and revenue.

You will deploy enterprise-wide SOPs, monitor KPIs, and drive continuous improvement while supporting local practice teams and an agile, centralized governance model.

Qualifications

• Bachelor's degree in healthcare administration, business, or related field or equivalent experience.
• 5+ years of experience in healthcare operations, patient access, or scheduling management in a multi-site ophthalmology practice.
• Demonstrated experience building or standardizing scheduling templates and protocols across multiple locations.
• Strong analytical skills; comfortable working with scheduling and access data to drive decisions.
• Excellent communication and change-management skills — this role requires influencing physicians and regional leaders without direct authority.

Responsibilities

• Own the enterprise-wide framework for provider scheduling templates, including visit types, slot durations, block time, and buffer standards.
• Partner with Regional Directors and physicians to build templates that balance patient access, provider capacity, and subspecialty needs (e.g., cataract, retina, glaucoma, optometry).
• Establish a standard process and approval pathway for template changes, ensuring consistency across locations while accommodating legitimate local variation.
• Maintain a master template library and version control so changes are documented, auditable, and rolled out consistently.
• Develop and maintain scheduling scripts, decision trees, and protocols used by the call center to book, reschedule, and triage appointments.
• Work with the Call Center Director to train staff on protocol changes and monitor adherence.
• Define escalation paths for scheduling exceptions (urgent visits, physician-specific rules, referral prioritization).
• Standardize policies for new patient intake, follow-up scheduling, recall/reactivation, and no-show/cancellation management across all sites.
• Identify and eliminate variation in scheduling practices that drives inefficiency, patient leakage, or inconsistent access.
• Establish standard operating procedures for scheduling workflows and ensure they are documented in the operations manual.
• Define and track enterprise scheduling KPIs and partner with BI/analytics to build dashboards for visibility.
• Run regular reviews of underperforming locations and lead root cause analysis and corrective action.
• Serve as the primary point of contact for scheduling-related questions from Regional Directors, Practice Managers, and physicians.
• Collaborate with RCM, Marketing, and Physician Recruiting to align scheduling capacity with growth initiatives.
• Support new location openings and go-lives by building initial templates and scheduling protocols.

Skills

Bachelor's degree

5+ years experience

Scheduling templates

Analytical skills

Change management

Education

Bachelor's degree in healthcare administration, business, or related field

Tools

NextGen

Nextech

Modernizing Medicine

Job description

Socket.dev is seeking a Manager of Scheduling Operations to standardize patient scheduling across clinic locations and ambulatory surgery centers. You will own scheduling templates, call center protocols, and appointment flow standards, partnering with regional leaders to balance access, capacity, and revenue.

You will deploy enterprise-wide SOPs, monitor KPIs, and drive continuous improvement while supporting local practice teams and an agile, centralized governance model.