Aviation Enterprise Account Manager

SpaceX; Seattle (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

SpaceX’s Starlink Enterprise Account Management team seeks a proactive Enterprise Account Specialist to manage contracts, activation, and billing for enterprise customers in aviation-related contexts.

You will coordinate with Sales, Finance, Logistics, and Support to ensure orders are activated on time and terms are respected, while maintaining accurate records and driving process improvements.

Qualifications

• Bachelor’s degree OR 2+ years of professional experience in operations, customer support, or process coordination.
• Detail-oriented with process-driven work.
• Ability to interpret contracts, pricing, and billing rules.
• Experience with Excel, Salesforce, or Smartsheet.

Responsibilities

• Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorizations, and Pricing for compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer’s contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

Skills

Attention to detail

Contract interpretation

Pricing & billing rules

Excel

Salesforce

Smartsheet

Multi-tasking

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Smartsheet

Job description

SpaceX’s Starlink Enterprise Account Management team seeks a proactive Enterprise Account Specialist to manage contracts, activation, and billing for enterprise customers in aviation-related contexts.

You will coordinate with Sales, Finance, Logistics, and Support to ensure orders are activated on time and terms are respected, while maintaining accurate records and driving process improvements.