Enterprise SaaS Technical Account Manager

CloudShare; Denver (CO); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K

Flexible PTO

12 Paid Holidays

Hybrid work (3 days in office) with Sk

Urban Denver location

Free Parking

Onsite Gym

Job summary

CloudShare, a fast-growing AI-first SaaS company in Denver, seeks a Technical Account Manager to drive customer success, retention, and expansion for enterprise clients. You will guide onboarding, foster product engagement, and collaborate with cross-functional teams to maximize value.

The role emphasizes customer-centric, data-informed decision making and strong relationship-building across technical and business teams.

Qualifications

• 5+ years in Customer Success for SaaS enterprise.
• Strong technical skills in databases, networking, and APIs.
• Experience with Cloud platforms (AWS/Azure/GCP) or VMware.
• Bachelor’s degree in Business or equivalent practical experience.

Responsibilities

• Develop, grow, and manage strategic customer accounts.
• Guide onboarding, adoption, and renewals to drive retention and growth.
• Collaborate with cross-functional teams to maximize product value.
• Coach customers through implementation and expansion opportunities.
• Track account health metrics and drive data-informed decisions.
• Provide expertise and training to customers.

Skills

Customer success

Communication

Data analysis

Problem-solving

Multi-tasking

Education

Bachelor's degree in Business

Tools

AWS

Azure

GCP

VMware

Job description

CloudShare, a fast-growing AI-first SaaS company in Denver, seeks a Technical Account Manager to drive customer success, retention, and expansion for enterprise clients. You will guide onboarding, foster product engagement, and collaborate with cross-functional teams to maximize value.

The role emphasizes customer-centric, data-informed decision making and strong relationship-building across technical and business teams.