Enterprise Cloud Success Manager

CloudShare, Inc; Denver (CO); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Flexible PTO

12 paid holidays

Hybrid work (3 days in office)

Free parking

Onsite gym

Job summary

CloudShare, Inc. in Denver, CO is seeking a Technical Account Manager to drive customer success for our SaaS enterprise clients.

You will lead onboarding, adoption, retention, and expansion, coordinating with product, sales, and support to maximize value of virtual labs and cloud-based environments. The ideal candidate has 5+ years in customer success, strong technical skills (databases, networking, APIs), and experience with AWS/Azure/GCP or VMware.

Qualifications

• 5+ years of experience in Customer Success with SaaS enterprise clients.
• Strong technical skills in databases, networking, and APIs.
• Experience with cloud platforms (AWS, Azure, GCP) or VMware is a plus.
• Excellent interpersonal and communication skills.
• Bachelor's degree in Business or equivalent experience.

Responsibilities

• Develop and manage strategic customer accounts.
• Drive onboarding, adoption, retention and growth.
• Lead expansion plans and communicate feedback to teams.
• Track and analyze data pertaining to customer account health.
• Provide training and ensure cross-functional collaboration.

Skills

Customer success

Databases

Networking

APIs

Cloud platforms

Education

Bachelor's degree in Business or equivalent

Job description

CloudShare, Inc. in Denver, CO is seeking a Technical Account Manager to drive customer success for our SaaS enterprise clients.

You will lead onboarding, adoption, retention, and expansion, coordinating with product, sales, and support to maximize value of virtual labs and cloud-based environments. The ideal candidate has 5+ years in customer success, strong technical skills (databases, networking, APIs), and experience with AWS/Azure/GCP or VMware.