Enterprise SaaS Implementation Lead — Remote

Itron, Inc.; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive benefits package

Job summary

Itron, Inc. is seeking an Implementation Consultant to lead functional and project-management activities for deploying our SaaS platform to enterprise utilities.

You will align business processes, manage timelines, coordinate stakeholders, and configure hazard/task libraries, templates, workflows, and permissions to achieve successful go-lives. You will work with Customer Support, Product Management, and Engineering to ensure high-quality deployments, with travel up to 50% as needed.

Qualifications

• 3+ years of experience in implementation consulting, project management, business analysis, customer success, or customer-facing SaaS deployment roles.
• Demonstrated experience leading project or functional workstreams for enterprise software implementations.
• Strong ability to translate customer business requirements into scalable, well-documented configuration and process solutions.
• Proven project management capabilities, including timeline management, stakeholder engagement, risk identification, and dependency tracking.
• Experience collaborating effectively with technical consultants, customer stakeholders, and cross-functional teams in fast-paced environments.
• Excellent written, verbal, and presentation communication skills, with the ability to facilitate workshops and build trusted customer relationships.
• Strong problem-solving skills with an agile, solution-oriented mindset.
• Ability to prioritize multiple initiatives while maintaining attention to detail and customer satisfaction.
• Commitment to accountability, collaboration, and delivering exceptional customer experiences.

Responsibilities

• Lead the functional implementation workstream for enterprise customer deployments from project kickoff through go-live, demonstrating accountability for delivery quality, customer outcomes, and overall project success.
• Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders.
• Facilitate discovery and requirements workshops to understand customer business processes, operational workflows, objectives, and success criteria.
• Translate business requirements into scalable, well-documented configuration plans, including hazard and task libraries, templates, workflows, and role-based permissions.
• Partner closely with Technical/Solution Consultants to ensure alignment between functional requirements and technical implementation activities, including integrations, SSO, data migration, and environment setup.
• Lead customer status meetings, steering committees, and cross-functional alignment sessions, fostering transparency and trust throughout the engagement.
• Maintain accurate project documentation, meeting notes, decisions, and implementation artifacts to support repeatable delivery practices.
• Act as a trusted advisor, providing guidance and recommendations that help customers maximize value from the platform.

Job description

Itron, Inc. is seeking an Implementation Consultant to lead functional and project-management activities for deploying our SaaS platform to enterprise utilities.

You will align business processes, manage timelines, coordinate stakeholders, and configure hazard/task libraries, templates, workflows, and permissions to achieve successful go-lives. You will work with Customer Support, Product Management, and Engineering to ensure high-quality deployments, with travel up to 50% as needed.