Enterprise SaaS Customer Success Advocate — AI-Enabled

ServiceNow, Inc.; Santa Clara (CA); On-site; USD 100,000 - 164,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. in Santa Clara, CA, is seeking a Customer Success Advocate to oversee a portfolio of customers and drive adoption of ServiceNow products through prescriptive guidance.

You will partner with customers to drive product value and develop trusted advisor relationships with executive sponsors. You will collaborate cross-functionally to translate business needs into new solutions, evolve onboarding, and help customers achieve transformational goals in partnership with Moveworks.

Qualifications

• 2+ years in software/SaaS account management, implementation, or sales.
• Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience.
• Experience supporting deployments with large enterprise customers.
• Process focused with strong problem-solving ability, always seeking smarter ways to achieve a goal.
• Ability to build strong internal and external relationships, including with senior executives.
• Diplomatic, tactful, and poised under pressure.
• Willingness to travel 10–25% of the time.

Responsibilities

• You partner with our initial customers to drive product value.
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
• You will evolve and iterate on our customer onboarding strategy.
• You work with internal teams and customers to drive adoption, engagement and growth.
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
• You will adapt quickly to product changes and communicate these strategically to stakeholders.
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.

Skills

Account management

SaaS sales

Executive relationships

Product adoption

Cross-functional collaboration

Communication

Travel readiness

Education

Bachelor’s degree

Job description

ServiceNow, Inc. in Santa Clara, CA, is seeking a Customer Success Advocate to oversee a portfolio of customers and drive adoption of ServiceNow products through prescriptive guidance.

You will partner with customers to drive product value and develop trusted advisor relationships with executive sponsors. You will collaborate cross-functionally to translate business needs into new solutions, evolve onboarding, and help customers achieve transformational goals in partnership with Moveworks.