AI-Driven Enterprise Customer Success Leader

pofft; Northern (KY); On-site; USD 120,000 - 170,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive in the United States to lead post-sales transformation for our most valuable accounts. You will align our offerings with customer goals and drive value realization, partnering with C-level executives to secure strategic outcomes.

Youll collaborate with Account Executives, coordinate with delivery teams and partners, and ensure predictable renewals, adoption, and expansion across large-scale initiatives.

Qualifications

• Experience leading large-scale digital business transformations.
• BA/BS or equivalent required; Master’s degree preferred.
• Strong executive-level communication and stakeholder management.

Responsibilities

• Drive post-sales success for top accounts and align offerings with customer goals.
• Collaborate with Account Executives to deliver long-term value.
• Proactively identify risks and develop strategies to overcome them.
• Lead KPIs: adoption, health, renewals, satisfaction and expansion.
• Align business insights with client objectives for long-term success.
• Advocate for innovative solutions and continuous learning.
• Set and review measurable milestones with customers.

Skills

Customer-Success

IT-Services

Account-Management

Enterprise-Software

Business-Transformation

Client-Success-Executive

Customer-Growth-Executive

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow is seeking a Customer Success Executive in the United States to lead post-sales transformation for our most valuable accounts. You will align our offerings with customer goals and drive value realization, partnering with C-level executives to secure strategic outcomes.

Youll collaborate with Account Executives, coordinate with delivery teams and partners, and ensure predictable renewals, adoption, and expansion across large-scale initiatives.