Enterprise AI Customer Success Leader

ServiceNow; California (MO); On-site; USD 114,000 - 199,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

Moveworks, now part of ServiceNow, is seeking a Customer Success leader to manage a portfolio of 25+ mid-market enterprise customers. You will guide go-live to value, act as a trusted advisor to executives, and drive adoption of Moveworks AI across ServiceNow workflows.

You will translate business needs into actionable AI-enabled solutions, track success metrics, and help secure renewals by continually delivering measurable impact for large organizations.

Qualifications

• 5+ years in Customer Success, Account Management, Implementation or Consulting within SaaS.
• Experience supporting medium to large enterprise customers and navigating complex stakeholder environments.
• Ability to explain technical and AI-driven solutions in business terms.
• Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus).

Responsibilities

• Own and grow a portfolio of 25+ mid market enterprise customers, guiding them from go live to value realization.
• Serve as trusted advisor to executive sponsors, aligning AI-driven solutions to strategic outcomes.
• Drive adoption, engagement, and expansion of Moveworks AI Assistant across ServiceNow workflows.
• Translate customer needs into actionable solutions, influencing roadmap and product evolution.
• Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience.
• Proactively manage risks, expectations, and change to ensure successful navigation of complex environments.
• Act as the voice of the customer internally, sharing insights and success stories.
• Support renewal and expansion motions by demonstrating ongoing value and business impact.

Skills

Customer Success

Enterprise experience

Explain AI solutions

Workflow platforms familiarity

Executive relationships

Change management

Adaptability

Bachelor’s degree

Travel willingness

Education

Bachelor’s degree or equivalent

Tools

ServiceNow experience

Job description

Moveworks, now part of ServiceNow, is seeking a Customer Success leader to manage a portfolio of 25+ mid-market enterprise customers. You will guide go-live to value, act as a trusted advisor to executives, and drive adoption of Moveworks AI across ServiceNow workflows.

You will translate business needs into actionable AI-enabled solutions, track success metrics, and help secure renewals by continually delivering measurable impact for large organizations.