Enterprise Risk Leader — Change Governance & AI Oversight

Capital One; Chicago (IL); On-site; USD 162,000 - 184,000; Full time

Job summary

Capital One is seeking a Senior Risk Manager to join the Enterprise Risk Management (ERM) team. You will lead a critical second-line-of-defense function focused on defining risk management architecture and modernizing processes while maintaining a robust risk posture.

You will supervise Risk Specialists across the enterprise to develop and implement cutting-edge risk solutions, collaborating with executives to identify risks and craft mitigations.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 3 years of risk management experience.
• At least 5 years of project management experience.

Responsibilities

• Advise and guide users on appropriate usage of our change-based risk assessment program (e.g., LAUNCH), including methodology adherence and best practices and processing administrative actions and user exceptions
• Solve our stakeholders most complex problems during critical change governance activities
• Monitor Slack channel and host office hours; respond to user needs
• Host frequent check-ins with key stakeholders and from each line of business (LOB) to discuss metrics, QA findings, and strategic initiatives
• Identify bugs and blockers, partnering with methodology owners on fixes and enhancements
• Provide LOB specific metrics and commentary for various ERM reporting needs (e.g., ROCs)
• Ensure completion of Post Implementation Reviews for each LOB
• Maintain documentation of ERM effective challenge and escalation activities
• Agentic AI Oversight: Perform effective challenge by reviewing AI-processed initiatives to ensure appropriate risk classification
• Evaluate AI agent inputs and risk logic for accuracy in identifying risks and mitigations
• Establish and manage enterprise controls to ensure the AI agent operates strictly within LAUNCH methodology
• Monitor AI agent effectiveness using quantitative and qualitative metrics, logging inadequacies as observations, and tracking remediation progress

Skills

Risk management

Project management

Stakeholder engagement

Communication skills

Education

Bachelor's Degree

Military experience

Job description

Capital One is seeking a Senior Risk Manager to join the Enterprise Risk Management (ERM) team. You will lead a critical second-line-of-defense function focused on defining risk management architecture and modernizing processes while maintaining a robust risk posture.

You will supervise Risk Specialists across the enterprise to develop and implement cutting-edge risk solutions, collaborating with executives to identify risks and craft mitigations.