Enterprise Retail Growth Strategist (Hybrid/Remote)

Zendesk, Inc.; Texas; Hybrid; USD 150,000 - 190,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director for Retail New Business to create and close durable net-new business in large retail and consumer brands.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll lead cross-functional teams, own pursuit strategy, and maintain accurate CRM records to ensure forecast accuracy and timely next steps.

Qualifications

• 12+ years of related experience in complex retail software sales or equivalent.
• Proven track record of owning new-business opportunities and delivering measurable commercial outcomes.
• Experience prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with stakeholders.
• No specific degree required; equivalent practical experience welcome.

Responsibilities

• Build and manage qualified pipeline through prospecting, inbound opportunities, and territory planning.
• Lead complex sales from discovery to close, including business case and negotiation.
• Connect customer goals to Zendesk’s platform and AI solutions with measurable outcomes.
• Collaborate with Solution Engineers, Product Specialists, Marketing, and partners to advance opportunities.
• Maintain accurate CRM records and forecasts; surface risks early.
• Document customer goals and success conditions to support a smooth handoff.

Skills

New-business development

Executive engagement

Complex deal ownership

ROI storytelling

Forecasting

Cross-functional leadership

AI literacy

Tools

Salesforce

CRM tools

Job description

Zendesk, Inc. is seeking a Strategic Account Director for Retail New Business to create and close durable net-new business in large retail and consumer brands.

You will build trusted relationships with executive buyers, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from first conversation through close. You’ll lead cross-functional teams, own pursuit strategy, and maintain accurate CRM records to ensure forecast accuracy and timely next steps.