Enterprise Retail Account Director — Remote-Ready

Zendesk, Inc.; Vermont; In loco; USD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

Zendesk, Inc. is seeking a Strategic Account Director for Retail New Business to build and close durable net-new business with large retail and consumer brands.

You will cultivate executive relationships, align priorities to Zendesk’s AI-enabled service offerings, and guide opportunities from first conversation to close. This role drives growth of the enterprise customer base and ensures smooth handoffs to post-sale teams.

Competenze

• 12+ years of relevant experience in complex retail software sales.
• Proven ability to own new-business opportunities and hit measurable outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Able to discuss AI, automation, and platform value credibly.

Mansioni

• Build and manage pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery through negotiation and close.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Collaborate across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and align buyers on next steps.
• Document customer goals and success conditions to support smooth handoffs and share insights.

Conoscenze

New-business development

Executive engagement

Complex deal ownership

AI value articulation

Descrizione del lavoro

Zendesk, Inc. is seeking a Strategic Account Director for Retail New Business to build and close durable net-new business with large retail and consumer brands.

You will cultivate executive relationships, align priorities to Zendesk’s AI-enabled service offerings, and guide opportunities from first conversation to close. This role drives growth of the enterprise customer base and ensures smooth handoffs to post-sale teams.