Strategic Retail Enterprise Director Hybrid/Remote

Zendesk, Inc.; Oregon; Ibrido; USD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Zendesk, Inc. seeks a Strategic Account Director, Retail New Business to create durable net-new business with large retail and consumer brands.

You’ll build trusted executive relationships and guide opportunities from discovery through close, connecting goals to Zendesk’s AI-powered service platform. You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners to craft strategies, drive measurable outcomes, and ensure a smooth handoff to post-sale teams while

Competenze

• Typically 12+ years of related experience, with demonstrated success in complex retail software sales.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly.
• Equivalent practical experience is welcome; no specific degree is required.

Mansioni

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a credible Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Conoscenze

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation & economics

Forecasting & risk visibility

Clear AI value communication

Cross-functional collaboration

Formazione

Equivalent practical experience welcomed

Descrizione del lavoro

Zendesk, Inc. seeks a Strategic Account Director, Retail New Business to create durable net-new business with large retail and consumer brands.

You’ll build trusted executive relationships and guide opportunities from discovery through close, connecting goals to Zendesk’s AI-powered service platform. You’ll collaborate with Solution Engineers, Product Specialists, Marketing, and partners to craft strategies, drive measurable outcomes, and ensure a smooth handoff to post-sale teams while