Strategic Retail Accounts Director (Remote)

Zendesk, Inc.; Alaska; Ibrido; USD 140.000 - 200.000; Tempo pieno

Descrizione del lavoro

Zendesk, Inc. is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands.

You’ll build trusted executive relationships, connect priorities to Zendesk’s AI solutions, and guide complex opportunities from first conversation through close. You’ll help grow our enterprise customer base and ensure a smooth handoff to the post-sale team.

Competenze

• 12+ years in complex retail software sales
• Proven track record owning new-business opportunities
• Experience with prospecting, value-based discovery, executive engagement, and complex deals
• Ability to discuss AI, automation and platform value credibly
• Equivalent practical experience welcome; no specific degree required

Mansioni

• Build and manage qualified pipeline through prospecting, inbound opportunities, partner relationships, and territory planning
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close
• Connect customer goals and service challenges to a credible Zendesk platform and AI solution, with measurable outcomes
• Build relationships across executive, business, technical, finance, security, and procurement teams
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams

Conoscenze

New-business mindset

Executive engagement

Forecasting accuracy

Cross-functional leadership

Complex deal ownership

AI/value storytelling

Negotiation skills

Relationship building

Descrizione del lavoro

Zendesk, Inc. is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands.

You’ll build trusted executive relationships, connect priorities to Zendesk’s AI solutions, and guide complex opportunities from first conversation through close. You’ll help grow our enterprise customer base and ensure a smooth handoff to the post-sale team.