Enterprise Product Success Lead

ServiceTitan, Inc.; United States; Remote; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flexible time off

Leadership training

Bonus program

Medical, dental, vision

401k match

Telehealth

Job summary

ServiceTitan is seeking a Sr. Pro Product Specialist, Convex, to lead the long-term success of enterprise accounts including franchise systems and multi-location customers.

You will build partnerships with management contacts and collaborate on projects to drive product adoption and evangelism with franchise owners and end users. The ideal candidate learns software quickly, proactively manages accounts, and wears many hats to meet customer and project needs.

Qualifications

• 5+ years of relevant experience managing multiple accounts.
• Strong account and project management skills.
• Ability to quickly learn new software.
• Proactive, able to lead and collaborate.
• Excellent communication and organizational skills.
• Willingness to travel up to 15% nationwide.

Responsibilities

• Develop strong relationships with corporate contacts and franchise owners.
• Coach and train staff on product best practices and workflows.
• Collaborate with customers and product managers on feature requests.
• Act as a subject matter expert on custom product features.
• Manage initiatives to increase product adoption and customer satisfaction.
• Analyze user data to identify actionable insights and KPIs.
• Gather intelligence on product usage and value for customers.
• Present business reviews and recommendations to reinforce value.
• Serve as escalation point for customer support tickets.
• Maintain accurate account records for reporting.

Skills

Account management

Project management

Self-starter

Communication

Team player

Travel 15%

Job description

ServiceTitan is seeking a Sr. Pro Product Specialist, Convex, to lead the long-term success of enterprise accounts including franchise systems and multi-location customers.

You will build partnerships with management contacts and collaborate on projects to drive product adoption and evangelism with franchise owners and end users. The ideal candidate learns software quickly, proactively manages accounts, and wears many hats to meet customer and project needs.