Strategic Accounts Senior CSM: Growth & Adoption

ServiceTitan; New York (NY); Sur place; USD 114 000 - 183 000; Plein temps

Avantages offerts par ce poste

Flexible time off

Career development programs

Medical, dental, vision benefits

401k match

Parental leave

Fertility services

Résumé du poste

ServiceTitan is seeking a Senior Customer Success Manager, Strategic Accounts, to oversee long-term success for our largest customers, including franchise systems and multi-location enterprises.

You will build executive relationships, drive product adoption, and coordinate with product teams on feature requests while ensuring high satisfaction and value realization for strategic accounts.

Qualifications

• 5+ years of experience managing multiple accounts and/or projects with a proven track record of success.
• Self-starter who thrives in a fast-paced environment with leadership and teamwork skills.
• Exceptional account management and project management abilities with strong attention to detail.
• A natural ability to anticipate client needs and proactively address risks and roadblocks.
• Strong problem-solving skills and flexibility to adapt to changing needs.
• Team player with excellent communication and organizational skills, able to roll with the punches.

Responsabilités

• Develop strong relationships with corporate contacts in strategic accounts.
• Coach and train on product best practices for corporate staff and end users.
• Collaborate with customers and product managers on product enhancement requests.
• Serve as SME on custom product features for strategic accounts.
• Drive initiatives to increase product adoption and customer satisfaction.
• Analyze user engagement data and report KPIs regularly.
• Gather insights on product usage and value across businesses.
• Prepare and present business reviews to reinforce the value of ServiceTitan.
• Act as escalation point for customer support tickets.
• Maintain accurate account and contact records for reporting.
• Identify opportunities to improve customer experience in product and processes.
• Onboard new customers and support long-term relationships.

Connaissances

Account management

Project management

Customer success

Relationship building

Description du poste

ServiceTitan is seeking a Senior Customer Success Manager, Strategic Accounts, to oversee long-term success for our largest customers, including franchise systems and multi-location enterprises.

You will build executive relationships, drive product adoption, and coordinate with product teams on feature requests while ensuring high satisfaction and value realization for strategic accounts.