Senior Enterprise Product Specialist — Flextime

ServiceTitan; United States; Remote; USD 87,000 - 139,000; Full time

Benefits offered by this job

Flextime

Bonuses

Wellness benefits

Parental leave

Fertility support

Job summary

ServiceTitan is seeking a Sr. Pro Product Specialist, Convex, to manage the long-term success of enterprise and select multi-location franchise customers in the United States.

You will build partnerships with executive contacts, coach on best practices, and collaborate with product teams to drive adoption and evangelism across end users. You will analyze engagement metrics, gather usage intelligence, and present business reviews to reinforce value while escalating and resolving customer issues.

Qualifications

• 5+ years of relevant experience managing multiple accounts and/or projects.
• Self-starter who thrives in a fast-paced environment with leadership and teamwork.
• Exceptional account management and project management skills with attention to detail.
• Demonstrated ability to learn new software programs and identify growth opportunities.
• Ability to anticipate client needs, address risks, and provide proactive solutions.
• Strong communication and organizational skills; comfortable adapting to changing priorities.

Responsibilities

• Develop strong working relationships with corporate contacts.
• Coach and train on product best practices for corporate staff, franchise owners, and end users.
• Collaborate with customers and product managers to manage product enhancement requests.
• Act as a subject matter expert on custom product features.
• Manage initiatives to increase product adoption, customer satisfaction and evangelism.
• Analyze user engagement data and identify actionable insights; report KPIs regularly.
• Gather intelligence on how customers use our products and identify valuable features/services.
• Build and present business reviews and recommend value enhancements to ServiceTitan.
• Act as escalation point on customer support tickets.
• Update account and contact records for strategic accounts to ensure accurate reporting.
• Identify areas for improvement in customer experience and processes.
• Onboard new customers to ServiceTitan; CSMs own long-term relationships.

Skills

Account management

Project management

Learning new software

Proactive problem solving

Team collaboration

Travel <15%

Job description

ServiceTitan is seeking a Sr. Pro Product Specialist, Convex, to manage the long-term success of enterprise and select multi-location franchise customers in the United States.

You will build partnerships with executive contacts, coach on best practices, and collaborate with product teams to drive adoption and evangelism across end users. You will analyze engagement metrics, gather usage intelligence, and present business reviews to reinforce value while escalating and resolving customer issues.