Enterprise Product Launch Lead

Valence; New York (NY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary including base + bonuses

Comprehensive health coverage (medical, dental, vision)

Generous PTO and paid parental leave

Equity opportunities in a venture-backed company

Job summary

Valence is looking for an operational leader to drive product launches and feature activations for our enterprise clients. This role involves collaborating across product, engineering, and customer success teams to ensure smooth adoption of AI-centric solutions. Ideal candidates have over 5 years in customer-facing SaaS roles, a strong ability to manage client relationships, and proficiency in building scalable processes. Valence offers competitive compensation with significant growth opportunities in a culture that values innovation and accountability.

Qualifications

• 5+ years in customer-facing roles in B2B SaaS like implementation or customer success.
• Strong client presence with ability to communicate with both CHROs and IT leads.
• Demonstrated ability to build systems and playbooks effectively.

Responsibilities

• Drive direct activation with priority clients.
• Design and run a repeatable process for launching new product capabilities.
• Track activation rates, feature adoption, and time-to-value across client base.
• Aggregate feedback for product influence.

Skills

Customer-facing roles in B2B SaaS

Feature adoption

Project management

Data fluency

Cross-functional influence

Job description

Valence is looking for an operational leader to drive product launches and feature activations for our enterprise clients. This role involves collaborating across product, engineering, and customer success teams to ensure smooth adoption of AI-centric solutions. Ideal candidates have over 5 years in customer-facing SaaS roles, a strong ability to manage client relationships, and proficiency in building scalable processes. Valence offers competitive compensation with significant growth opportunities in a culture that values innovation and accountability.