Founding Product Deployment Specialist

Valence; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary including base + bonuses

Comprehensive health coverage (medical, dental, vision)

Generous PTO and paid parental leave

Equity opportunities in a venture-backed company

Job summary

Valence is looking for an operational leader to drive product launches and feature activations for our enterprise clients. This role involves collaborating across product, engineering, and customer success teams to ensure smooth adoption of AI-centric solutions. Ideal candidates have over 5 years in customer-facing SaaS roles, a strong ability to manage client relationships, and proficiency in building scalable processes. Valence offers competitive compensation with significant growth opportunities in a culture that values innovation and accountability.

Qualifications

• 5+ years in customer-facing roles in B2B SaaS like implementation or customer success.
• Strong client presence with ability to communicate with both CHROs and IT leads.
• Demonstrated ability to build systems and playbooks effectively.

Responsibilities

• Drive direct activation with priority clients.
• Design and run a repeatable process for launching new product capabilities.
• Track activation rates, feature adoption, and time-to-value across client base.
• Aggregate feedback for product influence.

Skills

Customer-facing roles in B2B SaaS

Feature adoption

Project management

Data fluency

Cross-functional influence

Job description

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human‑like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.

Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.

And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.

About the Role

This role owns the operational system behind successful product launches at Valence - getting capabilities turned on for clients at scale. You'll build the repeatable process that helps us introduce new features in a coordinated, scalable way across product, engineering, customer success, and our enterprise clients.

In the near term, this means rolling up your sleeves with our first cohort of priority clients - getting on the phone, working through IT and security blockers, and driving direct activation. Over time, it means building the playbook, internal enablement, and adoption infrastructure that lets us scale launches across 80+ enterprise clients without it depending on any one person. You'll be the connective tissue between Product/Engineering (what's shipping) and CS/Commercial (what clients need to hear and do).

This role will report to our VP of Engineering, but will work very collaborating across different teams.

About Valence

We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.

What You'll Do

Drive direct activation with priority clients

• Partner hands‑on with our first cohort of clients to get new features turned on — making the calls, running the meetings, working through IT/security/legal blockers
• Build trusting relationships with both senior sponsors (CHROs, SVPs) and day‑to‑day operators (L&D leads, program managers) that translate into faster activation
• Translate new features into client‑relevant value, not just product specs

Build and own the deployment system

• Design and run a repeatable process for launching new product capabilities across our enterprise base
• Coordinate customer‑facing release trains, phased rollouts, and launch timing across client segments
• Develop launch playbooks, internal enablement, and customer talk tracks that scale beyond you
• Stand up a beta cohort to quickly validate features with the right mix of clients

Track and drive adoption at scale

• Track activation rates, feature adoption, and time‑to‑value across the client base
• Identify laggards proactively and run the process to systematically unblock them
• Use adoption data to drive both client conversations and internal roadmap influence

Synthesize feedback into product influence

• Aggregate signal from across the client base into a clear, prioritized voice on the roadmap
• Partner with product and engineering on what's testable, where features need to evolve, and how to close gaps blocking adoption

Coordinate cross‑functionally

• Work across CS, Engagement Managers, product, and engineering without formal authority
• Manage the release calendar; flag dependencies and conflicts early
• Create structure around support, regression handling, and incident communication on the customer side

What We're Looking For

Must‑haves

• 5+ years in customer‑facing roles in B2B SaaS - implementation, customer success, solutions engineering, or a similar function where you've owned client outcomes end‑to‑end
• Track record of personally driving feature adoption or product activation at enterprise clients - meaning you've moved the number, not just managed the process
• Strong client presence: equally credible with a CHRO and an IT lead, and comfortable picking up the phone to push something forward
• Demonstrated ability to build systems and playbooks where none existed - comfortable creating structure rather than inheriting it
• Project management rigor: can run multiple client workstreams simultaneously without dropping threads
• Data fluency: comfortable tracking activation rates, feature adoption, and time‑to‑value, and using that data to drive both client and internal conversations
• Cross‑functional influence without authority: you are able to get engineering, CS, and product moving in the same direction proactively and effectively
• Comfort with ambiguity, change, and a startup operating mode - willing to write the email, set up the meeting, build the tracker, and present the findings all in the same week

Strong differentiators

• Experience running a structured beta program or pilot at an enterprise SaaS company
• Background that spans both relationship‑driven activation work AND system‑building / process design
• Experience navigating enterprise IT and security review cycles (SSO, GDPR, data agreements, Teams/Calendar integrations)
• Familiarity with HR tech, talent platforms, or AI‑powered enterprise products

Nice to have

• Background in product marketing or change management
• Experience at a high‑growth startup, particularly through scaling moments

Why Valence

Ownership & Rapid Growth

• Outsized missions from day one, with direct responsibility for company‑defining projects
• Work alongside the executive team with transparency into strategy and decision‑making
• Influence on direction through real‑time customer feedback and market insights

AI‑First Operator

• Work directly with cutting‑edge AI models and next‑generation platforms
• Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
• Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale

Compensation

• Competitive salary including base + bonuses
• Comprehensive health coverage (medical, dental, vision) from day one
• Generous PTO, company‑wide R&R shutdowns, and paid parental leave
• Retirement plan support for US and global employees

Equity

• Meaningful ownership in a venture‑backed company at a growth inflection point
• Financial upside that comes from scaling fast
• Top‑up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact

Top‑Performing Culture

• A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together

Learn more about us and meet our team here

Location and Work Environment

This can be a remote or hybrid role. NYC based candidates will be 3 days a week in office in Union Square. Candidates must be comfortable balancing colleagues in global timezones, as needed. Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at [e-mail].

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