Product Operations Lead — Enterprise SaaS

Insider, Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Insider, Inc. is looking for a Product Operations Associate to enhance customer experience with ValonOS. In this role, you will liaise between product management and customers, providing critical insights and ensuring product quality.

The ideal candidate will have 2–4 years in related fields, strong analytical skills, and the ability to communicate effectively between technical teams and users. Join us in creating a seamless product adoption experience.

Qualifications

• 2–4+ years in product operations, consulting, or customer success.
• Strong analytical skills to break down ambiguous problems.
• Eager to learn SQL and work with data.

Responsibilities

• Act as primary interface between customers and R&D.
• Investigate and resolve customer-reported issues.
• Coordinate alpha testing and communicate release changes.

Skills

Analytical problem-solving

SQL proficiency

Clear communication

Technical curiosity

Ownership and reliability

Job description

Insider, Inc. is looking for a Product Operations Associate to enhance customer experience with ValonOS. In this role, you will liaise between product management and customers, providing critical insights and ensuring product quality.

The ideal candidate will have 2–4 years in related fields, strong analytical skills, and the ability to communicate effectively between technical teams and users. Join us in creating a seamless product adoption experience.