Enterprise Privacy Success Manager

DeleteMe; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401k retirement plan

Paid Parental Leave

Paid Time Off

Company‑Paid Holidays

Work From Home Stipend

Cell Phone Reimbursement

Fitness Membership Reimbursement

Child Care Reimbursement

DeleteMe Gold Membership

Discounted DM Plans for Friends and F…

Job summary

DeleteMe is seeking an Enterprise Customer Success Manager to own the post-sale experience for high-value accounts. You will act as a trusted privacy advisor, drive adoption, and manage risk across complex organizations while coordinating with product, sales, support, and leadership.

You will lead strategic account plans, monitor health metrics, and steer renewals and expansion opportunities to protect and grow the business.

Qualifications

• 5+ years in Customer Success, Account Management, or equivalent.
• Experience owning renewals and net revenue retention in a SaaS setting.
• Experience managing a focused portfolio of enterprise accounts.
• Familiarity with enterprise procurement processes and multi-stakeholder buying.
• Willingness to travel up to 20%.

Responsibilities

• Own end-to-end lifecycle for enterprise accounts, including onboarding, adoption, renewal and retention.
• Lead onboarding, enrollment, time-to-first-value, and transition from Sales.
• Maintain account health scores and proactive risk mitigation.
• Develop strategic account plans and multi-year engagement roadmaps.
• Drive product adoption and executive business reviews with sponsors.
• Own renewals, forecast renewal outcomes, and mitigate churn.
• Identify expansion opportunities and referrals at renewal.
• Collaborate cross-functionally with Sales, Product, Support, and Marketing.
• Maintain CRM hygiene and renewal forecasts.

Tools

Gainsight

CRM tools

ChurnZero

Job description

DeleteMe is seeking an Enterprise Customer Success Manager to own the post-sale experience for high-value accounts. You will act as a trusted privacy advisor, drive adoption, and manage risk across complex organizations while coordinating with product, sales, support, and leadership.

You will lead strategic account plans, monitor health metrics, and steer renewals and expansion opportunities to protect and grow the business.