Public Sector Customer Success Manager: Retention & Growth

DaParrot Ltd; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health benefits –Medical

401k retirement plan

Paid Parental Leave

20 days of Paid Time Off

11 Company-Paid Holidays

Birthday Off

Work From Home Stipend

Cell Phone Reimbursement

Fitness Membership Reimbursement

Child Care Reimbursement

DeleteMe Gold Membership

Discounted DM Plans for Friends and 가족

Job summary

DeleteMe is seeking a Customer Success Manager, Public Sector to own end-to-end success of a portfolio of public sector accounts. You’ll manage onboarding through renewal, and partner with Account Executives and cross-functional teams to deliver value and growth.

You’ll lead account plans, drive product adoption, and conduct Executive Business Reviews, with a focus on renewal and strategic expansion. Strong procurement knowledge and EST-friendly collaboration are valued.

Qualifications

• Minimum 5+ years in customer success or related SaaS roles.
• Experience renewing contracts, mitigating churn, and driving product adoption.
• Experience working cross-functionally with Sales, Marketing, Product, and Support.

Responsibilities

• Own end-to-end retention for an assigned book of public sector accounts as their primary contact.
• Understand each customer’s mission, structure, and business needs to identify opportunities for deeper adoption and account growth.
• Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution.
• Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles.
• Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI.
• Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes.
• Navigate agency procurement processes and contract vehicles to keep renewals and modifications on track.
• Contribute customer stories and references that support DeleteMe’s public sector brand and pipeline.

Skills

Customer Success

Account Management

Renewals & Churn

Cross-functional Collaboration

Project Management

Communication

Voice of the Customer

Stakeholder Management

Tools

Salesforce

Gainsight

ChurnZero

Totango

Job description

DeleteMe is seeking a Customer Success Manager, Public Sector to own end-to-end success of a portfolio of public sector accounts. You’ll manage onboarding through renewal, and partner with Account Executives and cross-functional teams to deliver value and growth.

You’ll lead account plans, drive product adoption, and conduct Executive Business Reviews, with a focus on renewal and strategic expansion. Strong procurement knowledge and EST-friendly collaboration are valued.