Enterprise Privacy Success & Implementation Lead

OpenKrill; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

TrustArc in the United States is seeking a Customer Success & Implementation Manager to own a portfolio from kickoff through its lifecycle. You will train customer teams to configure TrustArc across modules, drive platform adoption, and connect TrustArc to their HR, CRM, marketing and support systems to deliver measurable privacy program results.

You are a systems thinker with strong technical and communication skills, capable of scoping integrations, guiding cross-functional stakeholders, and

Qualifications

• 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).
• Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.
• AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders.
• Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients.
• Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred.
• Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
• Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution.
• Communication excellence: Executive-level presence with ability to engage both technical and business audiences.
• Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.
• Training or enablement experience: you can teach a technical topic to a non-technical audience and leave them able to do it themselves

Responsibilities

• Manage enterprise implementations from kickoff through their lifecycle
• Train customers to configure their own TrustArc platform across the portfolio of modules
• Drive platform adoption across your portfolio.
• Teach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work
• Show customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team
• Assist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows
• Organize customer Feature Requests. Capture each one with the business case and manage expectations with the customers
• Be the primary contact and trusted advisor to your customers
• Run business reviews that report on outcomes and adoption, not activity
• Flag renewal risk early

Skills

Systems thinker

Technical aptitude

Outcome-driven

Project management

Communication excellence

Tools

SFDC

Gong

Claude

Job description

TrustArc in the United States is seeking a Customer Success & Implementation Manager to own a portfolio from kickoff through its lifecycle. You will train customer teams to configure TrustArc across modules, drive platform adoption, and connect TrustArc to their HR, CRM, marketing and support systems to deliver measurable privacy program results.

You are a systems thinker with strong technical and communication skills, capable of scoping integrations, guiding cross-functional stakeholders, and