Enterprise POS Success Architect, Commerce Cloud

Salesforce; Boston (MA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Commerce Cloud POS Success Architect to drive enterprise retail implementations of POS and omnichannel solutions for large customers.

As SME, you will architect, advise, and collaborate with cross-functional teams to deliver scalable, integrated storefront experiences, while ensuring data governance and privacy.

This role offers collaboration with Salesforce's AI initiatives and the opportunity to influence product strategy and customer outcomes.

Qualifications

• 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the POS space as a lead developer or architect.
• 5+ years proven hands-on experience with POS/PredictSpring
• Deep understanding of data modelling, integration architectures, and data governance best practices
• Experience with system architecture design and integration patterns
• Deep understanding of POS App and Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
• Familiarity with POS configuration, CMS capabilities, APIs and SPIs
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developers to Merchants to Executives
• Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
• Industry (e.g. retail) Experience: Knowledge of functions outside of Commerce that impact Commerce operations and decision making
• Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Data Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Responsibilities

• Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations for customers to implement independently across technical architecture, store operations, performance, and solution design specific to Salesforce POS.
• Lead with Expertise: Serve as a trusted POS SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
• Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
• Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
• Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.

Skills

Enterprise consulting

POS/PredictSpring

Data modelling

Integration architectures

Communication skills

Discovery skills

Leadership

Education

Bachelor’s degree or equivalent

Tools

APIs & SPIs

Job description

Salesforce is seeking a Commerce Cloud POS Success Architect to drive enterprise retail implementations of POS and omnichannel solutions for large customers.

As SME, you will architect, advise, and collaborate with cross-functional teams to deliver scalable, integrated storefront experiences, while ensuring data governance and privacy.

This role offers collaboration with Salesforce's AI initiatives and the opportunity to influence product strategy and customer outcomes.