Enterprise Platinum Support Account Lead
Sprinklr Inc.
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Job summary
Sprinklr Inc. is seeking a Platinum Support Account Manager on the Platinum Support Team to be the primary technical support contact for Sprinklr’s largest enterprise customers.
You will collaborate with Sales, Customer Success, Engineering and Services to resolve issues and ensure SLA adherence. You will monitor cases, analyze data using databases and logging tools, and deliver insights to optimize platform performance, configuration, and customer outcomes across a global set of accounts.
Job description
Sprinklr Inc. is seeking a Platinum Support Account Manager on the Platinum Support Team to be the primary technical support contact for Sprinklr’s largest enterprise customers.
You will collaborate with Sales, Customer Success, Engineering and Services to resolve issues and ensure SLA adherence. You will monitor cases, analyze data using databases and logging tools, and deliver insights to optimize platform performance, configuration, and customer outcomes across a global set of accounts.
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