Strategic Enterprise Platform Advisor

Appian

Denver (CO)

On-site

USD 125,000 - 225,000

Full time

7 days ago

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Benefits offered by this job

401(k) with company match

Paid parental leave

Wellness programs

Job summary

Appian is seeking a Customer Success Manager to act as a premier strategic advisor to elite organizations. You will guide executive stakeholders, unlock the full potential of our AI-powered automation platform, and drive adoption across complex automated ecosystems.

The role emphasizes enterprise-grade orchestration, data fabric, and lifelong customer success. You will mitigate risks, translate business goals into actionable roadmaps, and collaborate with engineering teams and business leaders

Qualifications

Bachelor's degree from an accredited institution is required.
10+ years of technology, enterprise account strategy, or technical consulting experience.
Ability to act as trusted advisor and drive measurable business value for enterprise customers.
Understanding of large-scale enterprise platforms and system integration.
Experience with Agile software development practices.
Willingness to travel approximately 20% annually.

Responsibilities

Govern account strategy by translating business goals into prioritized roadmaps and driving executive execution.
Drive platform adoption by enabling clients to build, manage, and scale Appian applications.
Mitigate portfolio risk by monitoring account health and addressing risks to long-term growth.
Formulate data-backed value cases for additional software investment across the portfolio.
Advise executive leadership, aligning technology with corporate strategy across stakeholders.
Architect process improvements and technologies, including AI, to drive organizational efficiency.