Executive Enterprise Success Advisor

Appian; Colorado Springs (CO); On-site; USD 125,000 - 225,000; Full time

Benefits offered by this job

401(k) match

Parental leave

Medical insurance

Job summary

Appian seeks a Customer Success Manager to act as a premier strategic advisor to elite organizations. You will help clients unlock the power of Appian’s AI-powered Process Automation and Data Fabric, driving flawless enterprise-grade orchestration across complex automated ecosystems.

You’ll mitigate delivery and adoption risks, drive platform adoption, and articulate clear business value to C-level executives while collaborating with engineering and business stakeholders.

Qualifications

• Bachelor's degree from an accredited institution.
• 10+ years of combined experience in technology, enterprise account strategy, or technical consulting.
• Proven ability to act as a trusted advisor and drive measurable business value.
• Demonstrable understanding of large-scale enterprise platforms and system integration.
• Strong operational organization and experience with Agile software development practices.
• Willingness to travel ~20% annually.
• U.S. Citizenship for Public Sector roles must be U.S. Citizen.

Responsibilities

• Govern Account Strategy: translate customer goals into prioritized roadmap plans and drive executive execution.
• Drive Platform Adoption: enable customers to build, manage, and scale Appian applications.
• Mitigate Portfolio Risk: monitor account health and address risks to remove barriers to growth.
• Formulate Value Cases: identify expansion opportunities and articulate business value for investments.
• Advise Executive Leadership: communicate with engineers, stakeholders, and C-level executives to align tech with strategy.
• Architect Process Improvement: recommend AI-driven solutions to improve organizational efficiency.

Skills

Relationship building

Executive advisory

Enterprise account strategy

Strategic thinking

Agile governance

Travel readiness

Education

Bachelor's degree

Tools

SaaS / PaaS

Job description

Appian seeks a Customer Success Manager to act as a premier strategic advisor to elite organizations. You will help clients unlock the power of Appian’s AI-powered Process Automation and Data Fabric, driving flawless enterprise-grade orchestration across complex automated ecosystems.

You’ll mitigate delivery and adoption risks, drive platform adoption, and articulate clear business value to C-level executives while collaborating with engineering and business stakeholders.