Enterprise Partner Success Lead

Bland; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful equity

Full benefits package

Regular partner travel

Job summary

Bland AI is seeking a hands‑on Partner Success Manager to own the post‑sales journey for a growing set of enterprise partners in San Francisco. You will lead onboarding through go‑live, ensure measurable ROI from Bland’s AI agents, and drive ongoing expansions with cross‑functional teams across product, engineering, and sales.

The ideal candidate thrives in a fast‑moving startup environment, travels to partner sites as needed, and ensures partner health, renewals, and adoption milestones are

Qualifications

• 5+ years in technical customer- or partner-facing roles.
• Experience owning post‑sale success for enterprise partners or customers.
• Strong technical foundation, ideally with CS / engineering exposure or equivalent hands‑on technical experience.
• API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems.
• Willing and excited to work from San Francisco and travel to partner and customer sites as needed.

Responsibilities

• Own the technical post‑sale relationship for a portfolio of partners, driving them from onboarding through go‑live, adoption, business review, renewal, and expansion.
• Identify, evaluate and onboard new service partners.
• Ensure partners launch quickly, hit measurable go‑live timelines, and see clear ROI from Bland’s AI agents.
• Diagnose implementation blockers before they become major partner or customer risks.
• Partner closely with forward‑deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production.
• Build partner enablement plans that map use cases, technical requirements, go‑live milestones, KPIs, risks, value realization, and expansion opportunities.
• Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland.
• Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing.
• Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI.
• Support renewal cycles either independently or in partnership with AEs / commercial owners

Skills

Partner success

Post-sale leadership

Technical acumen

API & REST integration

Customer engagement

Account expansion

Tools

REST/JSON

SQL

Production systems

Job description

Bland AI is seeking a hands‑on Partner Success Manager to own the post‑sales journey for a growing set of enterprise partners in San Francisco. You will lead onboarding through go‑live, ensure measurable ROI from Bland’s AI agents, and drive ongoing expansions with cross‑functional teams across product, engineering, and sales.

The ideal candidate thrives in a fast‑moving startup environment, travels to partner sites as needed, and ensures partner health, renewals, and adoption milestones are