Enterprise Operations Center Specialist - Junior

C3EL; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

C3EL is seeking an Enterprise Operations Center (EOC) Specialist to support the mission in Washington, D.C., at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24x7x365, including all Federal Holidays, and ensures continuous visibility and availability of enterprise infrastructure and services.

Responsibilities include monitoring systems for events, coordinating resolutions, and applying ITIL-based processes to manage incidents and changes, with a focus on

Qualifications

• Must be a US citizen with ability to obtain a Public Trust clearance.
• Minimum 2 years of experience providing technical support to an enterprise operations center and monitoring enterprise systems and networks.

Responsibilities

• Monitor systems for events or alerts.
• Coordinate and manage resolutions of events and alerts.
• Monitor and identify problem areas and coordinate resolutions.
• Apply IT concepts, processes, and procedures on technical assignments.

Skills

US citizenship

Public Trust eligibility

ServiceNow

ITSM platforms

Networking concepts

Vendor escalation management

Education

High School diploma or equivalent

Tools

ServiceNow

Enterprise ITSM tools

Network monitoring tools

Job description

Overview

Job Title: Enterprise Operations Center Specialist - Junior

Security Clearance: Ability to Obtain Public Trust

Location: Washington, D.C.

Description

C3EL is seeking an Enterprise Operations Center (EOC) Specialist to support our mission in Washington, D.C., at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24x7x365, including all Federal Holidays, and is responsible for maintaining continuous visibility and availability of enterprise infrastructure and services.

Responsibilities

• Performs day-to-day activities required to monitor systems for events or alerts.
• Coordinates and manages the resolutions of events and alerts.
• Monitors and identifies problem areas and coordinates resolutions.
• Applies fundamental concepts, processes, practices, and procedures on technical assignments.

Minimum Qualifications

• U.S. Citizenship, with ability to attain a Public Trust clearance.
• Must have a minimum of 2 years of related experience providing technical support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.

Desired Qualifications

• Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms.
• Networking knowledge: routing, switching, and VPNs.
• ITIL-based incident and change management experience.
• Experience managing vendor escalations and maintaining SLAs.
• Certifications: ITIL Foundation, CompTIA Network+/Security+, CCNA/CCNP, SANS/GIAC or equivalent.

Education

• A minimum of a High School diploma or equivalent is required.