Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer

S2i2, Inc; Blue Ridge Summit (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

S2I2, Inc. is seeking an Enterprise Computing Applications Monitoring Watch Officer to provide on-site monitoring, troubleshooting, and incident response for 24/7/365 operations.

The role requires active Top Secret clearance and DoD IAT II certification, with a focus on timely issue resolution and detailed documentation. Candidates should have a minimum of 3 years in Tier III support, experience with VMware and monitoring tools, and strong communication skills for updates to technical and

Qualifications

• Active Top Secret clearance required.
• Active DoD 8140 IAT Level II certification or better.
• Minimum 3 years' experience in Tier III Support operations.
• Proficiency with monitoring, ticketing, troubleshooting, and reporting tools.
• Hands-on experience with server administrations including virtualization.
• Commitment to best practices and attention to detail.

Responsibilities

• Provide onsite monitoring and troubleshooting of IT systems to support enterprise services.
• Identify performance issues, isolate faults, correct faults, and escalate within SLAs.
• Document all work in the ticketing/tracking system.
• Collaborate with customers, other teams, and management to resolve incidents with regular updates.
• Produce summary reports addressing incident identification, actions taken, and root cause.
• Perform administrator functions including account management.
• Patch workstations/servers and support Tier III initiatives.

Skills

Top Secret clearance

DoD 8140 IAT II

Tier III Support

Monitoring tools

Ticketing tools

Troubleshooting

Reporting tools

Server administration

Virtualization

Detail-oriented

Education

Bachelor's degree in Computer Science or related IT field

Tools

VMware

SCOM

Remedy

Prism

Splunk

Job description

S2I2 is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations.

Shift Schedule:

Sunday - Tuesday 7am - 7 pm and every other Wednesday. This position is considered to be mission essential and candidates are expected to report to work site even during closures.

Position Overview:

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
• Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and elevate when necessary within Service Level Agreements.
• Must be detail oriented and document all worked performed via appropriate ticketing/tracking system
• Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
• Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
• Must be proficient with Microsoft Office Suite
• Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
• Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.

Qualifications

Required skills:

• Must have an active Top Secret clearance
• Must have an active DoD 8140 IAT Level II Certification or better
• Minimum 3 Years' experience in Tier III Support operations
• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
• Hands on e xperience with Server Administrations including virtualization
• Commitment to adapting and adhering to best practices
• Attention to detail and professionalism

Desired skills:

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS
• Hands-on e xperience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk
• Active DoD 8140 IAT Level III certification
• Bachelor's degree in Computer Science or related IT or technical field