Senior Operations Specialist

Echelon Services, LLC; Washington (District of Columbia); On-site; USD 85,000 - 115,000; Full time

Job summary

Echelon Services, LLC seeks an Operations Specialist to support the DOT Transportation Operations Center. The role focuses on monitoring incidents, disseminating alerts, and coordinating with interagency partners in a high-security environment.

Requires an active TS clearance, an Associates degree and 3 years of relevant experience. On-site DC area position with potential for rapid escalation and on-call responsibilities.

Qualifications

• Two year degree (Associate's) and three (3) years of relevant work experience, must have an ACTIVE Top Secret security clearance at time of hire.

Responsibilities

• Monitor and disseminate operational alerts to DOT decision-makers.
• Develop and maintain communications with Federal and state partners.
• Operate and troubleshoot secure and nonsecure VTCs.
• Prepare reports and briefings for senior DOT leadership.
• Participate in exercises and drills as part of the TOC Watch.
• Assist with emergency message dissemination and RFI coordination.
• Train and mentor TOC personnel and ECs.
• Lead day-shift on-site contract support team as needed.

Skills

Top Secret clearance

Education

Associate's degree

Job description

Contingent Upon Award
Echelon is working to support monitoring the status of the nation's transportation systems, reporting incidents, accidents, or threats to the systems integrity and evaluate the potential impacts these events may have on transportation systems that could lead to critical events and/or crisis/emergency situations.

• Obtain information from a wide variety of communications equipment including e-mail, secure e-mail, telephone, secure telephone, facsimile, secure facsimile, high frequency radio, satellite telephone, and secure/unsecure Video Teleconferences (VTCs). When sending information, the contractor shall be responsible for determining the appropriate method of communication and using the proper format, priority, and distribution means as specified in the DOT TOC Standard Operating Procedures.
• Contribute to the efforts of situational awareness and emergency management by monitoring and disseminating items of interest to Departmental decision-makers and leadership.
• Develop and maintain close working relationships with personnel from other Federal and State departments and agencies. He/she promotes DOT as the focal and central point of RFP 693JK423R600001 PAGE 17exchange for products and information.
• Become familiar and proficient with Web-based Emergency Operations Center (WebEOC) for statistical, reporting, and archiving purposes.
• Continually strive for increased responsibilities and watch operation skills through review and presentation of "best practice" changes to operations and information SOPs, checklists/templates, and other administrative processes and procedures.
• Oversee preparation and distribution of critical reports and alerts. As events occur, senior DOT staff may request briefings that summarize the significant issues posed by the events for the Secretary of Transportation, the White House National Security Council, Congressional leadership members, or other interagency partners.
• Ensure all Requests for Information (RFI) are timely and effectively acted upon and coordinated with the Operating Administrations (OA), ECs, and partner departments and agencies for consistency and consensus. Assure all reports, presentations, and briefings for the Secretary are timely, accurate, and fully coordinated.
• Responsible for initiating and receiving nonsecure VTCs and secure VTCs. When necessary, this may require troubleshooting to identify and correct system problems, re- keying encryption devices, and operating peripheral devices through a console.
• Assist with emergency message dissemination as necessary. This requires using the contact lists and specific scenarios under which DOT employees and on-site Contractor staff will receive emergency notifications.
• Maintain appropriate, all necessary unclassified, Homeland Secure Data Network (HSDN), and Joint Worldwide Intelligence Communication System (JWICS) accounts.
• Actively participate in exercises and drills as part of the TOC Watch; and ensure familiarity and willingness to comply with all appropriate Departmental and TOC processes, procedures, and requests.

Assist With All Operations Specialist Tasks Above, To Include

• Provide training and feedback to other TOC personnel, ECs, and ERT members
• Function as back up support for the TOC Communications Specialist, as needed; and function as day shift on-site leads for the overall contract support team and interface with TOC management, as needed.

Qualifications

Requirements:

• Two year degree (Associate's) and three (3) years of relevant work experience, must have an ACTIVE Top Secret security clearance at time of hire.

Echelon Services, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.