Enterprise Operations Center Technician

TEKsystems, Inc.; Washington (District of Columbia); On-site; USD 33,062 - 38,572; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Disability benefits

Job summary

TEKsystems, Inc. is seeking an Enterprise Operations Center Specialist to support the Department of Transportation (DOT) Headquarters’ Building in Washington, DC.

The EOC operates 24/7 with holiday coverage and uses standard incident management processes to monitor and resolve events. The role involves on-site daily operations, coordinating incident response, RCAs, and handoffs to DOT Tier III teams, while maintaining knowledge repositories and producing daily/weekly operational reports.

Qualifications

• Minimum 2 years' experience supporting an enterprise operations center.
• Ability to obtain a public trust.

Responsibilities

• Monitor systems for events or alerts using enterprise monitoring tools.
• Coordinate and manage resolution of events and alerts, ensuring timely response and escalation.
• Identify and monitor problem areas, coordinating with appropriate teams for resolution.
• Apply fundamental concepts, processes, practices, and procedures to technical assignments.
• Conduct early analysis of incidents and contact POCs for event confirmation.
• Troubleshoot configuration items by pinging devices and reviewing logs and interface statuses.
• Escalate issues by liaising with DOT Tier III teams, opening ITTSM tickets, and managing vendors.

Skills

enterprise operations center

EOC

network operations center

NOC

network operations

Troubleshooting

outage support

networking monitoring

monitoring tools

Job description

Description

Our client is looking for an Enterprise Operations Center Specialist to support the Department of Transportation (DOT) Headquarters’ Building in Washington, DC. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes.

Responsibilities

• Perform day-to-day activities to monitor systems for events or alerts using enterprise monitoring tools.
• Coordinate and manage the resolution of events and alerts, ensuring timely response and escalation.
• Identify and monitor problem areas, coordinating with appropriate teams for resolution.
• Apply fundamental concepts, processes, practices, and procedures to technical assignments.
• Conduct early analysis of incidents and contact points of contact (POCs) for event confirmation.
• Troubleshoot affected configuration items (CIs) by performing tasks such as pinging devices and reviewing router/switch logs and interface statuses.
• Escalate issues by liaising with DOT Tier III teams, opening and assigning ITTSM tickets, and managing tickets with external vendors (e.g., AT&T).
• Generate and manage incident‑related communications, including notifications and follow‑ups with modal POCs regarding cyber incidents, service degradations, outages, and daily operational status reports.
• Initiate the Critical Incident Management process and lead the Incident Response Bridge process, including note‑taking and updating outage communications.
• Contact necessary team members to join incident response bridges.
• Document Root Cause Analyses (RCAs) as required, assign sequential RCA numbers, and identify information suitable for the knowledge management repository.
• Provide on‑site troubleshooting and repair support for ExecHelp and Tier III teams during off‑hours, including hands‑on support at the Data Center and escorting un‑badged personnel.
• Maintain and update knowledge management documentation, including POC and site information and standard operating procedures (SOPs) for IMC processes.
• Generate and distribute daily and weekly operational reports.
• Respond to events and emails from automated tools and external groups (e.g., AT&T), and perform direct checks of critical systems.
• Conduct proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware and network), respond to alerts, and take corrective actions as defined.

Qualifications

• Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
• Candidate must have the ability to obtain a public trust.

Skills

• enterprise operations center
• EOC
• network operations center
• NOC
• network operations
• Troubleshooting
• outage support
• networking monitoring
• monitoring tools

Additional Skills & Qualifications

• Excellent communication skills
• Reliable and able to work the shifts.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Washington, DC.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Washington,DC.

Application Deadline

This position is anticipated to close on Jul 28, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.