Enterprise Onboarding & Services Leader

TogetherWork

Austin (TX)

Hybrid

USD 118,000 - 124,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Employer paid disability insurance

Life insurance

401(k) with 100% company match up to 4

Paid vacation and sick days

Parental leave

Pet Insurance

Teladoc

Wellness Benefits

Job summary

TogetherWork is seeking a Manager of Onboarding & Professional Services to lead the delivery operations for enterprise onboarding and post‑implementation consulting in a hybrid role based in the Atlanta area.

You will coach and develop delivery professionals, manage resource scheduling, monitor utilization, and partner with PMO and technical teams to ensure predictable customer outcomes while minimizing risk.

Qualifications

8 or more years in professional services, onboarding, implementation, or related customer delivery functions, including people leadership experience.
Experience scheduling people across concurrent projects, forecasting capacity, and managing utilization.
Experience coaching delivery professionals while holding teams accountable for outcomes.
Understanding of enterprise project lifecycles, milestones, requirements gathering, dependencies, and delivery risks.
Experience with billable services, time‑and‑materials work, or comparable delivery economics.
Ability to collaborate across project management, consulting, and technical teams and communicate risks clearly.
Practical experience applying AI tools responsibly to delivery, analysis, documentation, or productivity.
Working understanding of delivery involving integrations, web experiences, data, or CRM‑based platforms.

Responsibilities

Lead, coach, and develop assigned Solution Consultants and delivery professionals through clear goals, feedback, one‑on‑ones, and performance accountability.
Own resource scheduling and capacity visibility across onboarding and post‑implementation consulting work; identify staffing constraints and rebalance priorities with stakeholders.
Monitor billable utilization, time‑entry discipline, estimates, and workload forecasts; raise delivery or capacity risks early.
Partner with the PMO on project sequencing, dependencies, milestones, staffing, and documentation to support predictable enterprise implementations.
Coordinate with UX, MX, Integrations, Product, Engineering, and other delivery partners to ensure appropriate expertise is available without requiring hands‑on technical execution.
Support escalations, requirements documentation, scope clarity, quality standards, launch readiness, and transitions to support.
Improve delivery practices, cross‑training, playbooks, and backup coverage across teams and contractors.
Use approved AI tools responsibly to improve analysis, documentation, planning, and team productivity while maintaining human review and data protection.