Delivery Leader — Onboarding & Enterprise Services

Togetherwork; Atlanta (GA); Hybrid; USD 118,000 - 124,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

100% Employer paid short/long term–dis

401(k) with company match up to 4%

Flexible paid personal/vacation time

10 sick days

10 company paid holidays

6 weeks paid parental leave

Pet Insurance

Travel benefits / Teladoc

Employee Assistance Program

Wellness Benefits & Engagement

Job summary

TogetherWork is seeking a leader for Onboarding & Professional Services to guide enterprise customer onboarding and delivery of professional services. You will coach delivery resources, balance staffing across engagements, and collaborate with project management and technical teams to deliver reliable outcomes.

This is a delivery operations and people leadership role focused on scalable processes, risk anticipation, and strong governance across multiple teams and contractors.

Qualifications

• 8+ years in professional services, onboarding, implementation, or related customer delivery functions with people leadership.
• Experience scheduling people across concurrent projects and forecasting capacity.
• Coaching delivery professionals and holding teams accountable for outcomes.
• Understanding enterprise project lifecycles, milestones and risks.
• Experience with billable services, time‑and‑materials work.
• Collaboration across PMO, consulting, and technical teams; clear risk communication.
• Practical use of AI tools to improve delivery and productivity.
• Delivery involving integrations, web experiences, data, or CRM platforms.

Responsibilities

• Lead, coach, and develop Solution Consultants and delivery professionals with clear goals and feedback.
• Own resource scheduling and capacity visibility across onboarding and post‑implementation work.
• Monitor utilization, time-entry discipline, estimates, and workload forecasts; flag risks early.
• Partner with PMO on sequencing, milestones, staffing, and documentation for enterprise implementations.
• Coordinate with UX, MX, Integrations, Product, Engineering to ensure needed expertise without hands‑on work.
• Support escalations, requirements documentation, and launch readiness; ensure smooth transitions.

Skills

People leadership

Forecasting capacity

Onboarding delivery

Risk management

Cross-team communication

AI tooling usage

CRM/delivery platforms

Tools

Microsoft Dynamics CRM

Zendesk

Job description

TogetherWork is seeking a leader for Onboarding & Professional Services to guide enterprise customer onboarding and delivery of professional services. You will coach delivery resources, balance staffing across engagements, and collaborate with project management and technical teams to deliver reliable outcomes.

This is a delivery operations and people leadership role focused on scalable processes, risk anticipation, and strong governance across multiple teams and contractors.