Enterprise Onboarding & Adoption Lead

Hoxhunt; Minneapolis (MN); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

PTO

11 paid holidays + 2 floating

401(k) match

Hybrid work

Job summary

Hoxhunt seeks an experienced Customer Success Onboarding Manager to own onboarding for large enterprise customers. You will guide technical implementations (M365, SSO, SCIM) and drive organizational change to enable successful launches.

Collaborate across Product, Engineering, and Customer Success to tailor architectures, align stakeholders, and scale onboarding playbooks globally. This senior role focuses on rapid value delivery and long-term customer transformation.

Qualifications

• 3–5 years of experience in customer onboarding, implementation, technical account management, or similar customer-facing roles in B2B SaaS.
• Strong enterprise stakeholder management with senior leaders, security teams, IT, and regional owners.

Responsibilities

• Lead end-to-end onboarding for global enterprise and strategic customers from contract to go-live.
• Own and guide technical implementations including M365, SSO, SCIM, and other enterprise integrations.
• Collaborate with Product, Engineering, and Technical Specialists to design customer-specific architectures.
• Drive enterprise change management: alignment, rollout planning, and communication for global deployments.
• Ensure smooth transition from onboarding to Customer Success with rapid value realization.
• Capture learnings and improve onboarding frameworks and playbooks at scale.

Skills

Enterprise onboarding

Stakeholder management

Cross-functional collaboration

Executive presence

Job description

Hoxhunt seeks an experienced Customer Success Onboarding Manager to own onboarding for large enterprise customers. You will guide technical implementations (M365, SSO, SCIM) and drive organizational change to enable successful launches.

Collaborate across Product, Engineering, and Customer Success to tailor architectures, align stakeholders, and scale onboarding playbooks globally. This senior role focuses on rapid value delivery and long-term customer transformation.