Manager, Customer Onboarding & Implementation (Remote)

Justworks; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Volunteer time off

Parental leave

Work from home opportunities

Health, dental, vision insurance

Wellness & learning stipends

Equity & career growth

Job summary

Justworks is seeking a Manager, Onboarding to lead and mentor a team responsible for guiding post-sales customers through onboarding. You will oversee the entire lifecycle, ensuring a standardized, seamless, and service-first experience that underpins long-term customer success.

You will balance strategic thinking with hands-on execution, leveraging data to guide decisions, remove obstacles, and continuously improve onboarding processes across Sales, Operations, and Customer Success.

Qualifications

• 5+ years in onboarding, customer success, or service operations.
• Proven ability to coach and develop high-performing teams.
• Experience achieving team KPIs and operational targets.
• Strong written and verbal communication skills.
• Experience building or improving processes at scale.
• Experience in HR tech or SaaS preferred.
• Strong cross-functional collaboration abilities.
• Ability to lead and influence across Sales, Operations and Customer Success.

Responsibilities

• Lead and mentor the onboarding team to serve as the initial point of contact for post-sales customers.
• Oversee the onboarding lifecycle to ensure a standardized, seamless, service-first experience.
• Act as a bridge between Sales, Operations, and Customer Success to ensure smooth handoffs.
• Drive data-driven decisions, remove obstacles, and continuously improve processes.
• Coach team members on onboarding best practices and brand identity.

Skills

Coaching & development

Onboarding expertise

Customer success

Cross-functional collaboration

KPIs & targets

Communication skills

Process improvement

Team leadership

HR SaaS experience

Job description

Justworks is seeking a Manager, Onboarding to lead and mentor a team responsible for guiding post-sales customers through onboarding. You will oversee the entire lifecycle, ensuring a standardized, seamless, and service-first experience that underpins long-term customer success.

You will balance strategic thinking with hands-on execution, leveraging data to guide decisions, remove obstacles, and continuously improve onboarding processes across Sales, Operations, and Customer Success.