Enterprise Onboarding Lead - SaaS Training & Go-Live

Tenant; Irvine (CA); On-site; USD 100,000 - 115,000; Full time

Job summary

Tenant is seeking an Enterprise Onboarding Specialist in Irvine, CA to lead onboarding for large multi-site customers, coordinate data migrations, and deliver role-based training. You will own go-live readiness, coordinate with Sales, Support, Engineering, and CSM, and drive post-launch success.

The role requires 3–5+ years in SaaS onboarding or customer training, strong project management, and excellent communication skills. Onsite work five days a week in Irvine is required.

Qualifications

• 3–5+ years in SaaS onboarding, implementation, or customer training, including large or multi-site customers.
• Proven ability to manage several complex projects at once and hit timelines.
• A skilled trainer who can adjust for different audiences, from front-desk staff to executives.
• Comfort with technical topics like data migrations, integrations and payment setup, and the ability to explain them simply.
• Confidence to push back with customers and lead them, not just follow their agenda.
• Strong written communication and organization. HubSpot experience is a plus.

Responsibilities

• Lead enterprise onboarding for multi-property operators, including kickoff, discovery, plans, data migration coordination, configuration, and go-live.
• Own go-live readiness and manage two-week milestones, risks, and date changes when accounts aren’t ready.
• Design and deliver customer training for site managers, district managers, and corporate teams, live and on demand.
• Carry the training program forward with Knowledge team content and release training with Product.
• Be the main contact for enterprise customers during onboarding and manage escalations.
• Coordinate with Sales, Support, Engineering, and CSM for smooth post-launch transitions.
• Measure time-to-go-live, readiness at launch, training completion, and early post-launch ticket volume.

Skills

SaaS onboarding

Project management

Training delivery

Stakeholder management

Technical data migrations

Tools

HubSpot

Job description

Tenant is seeking an Enterprise Onboarding Specialist in Irvine, CA to lead onboarding for large multi-site customers, coordinate data migrations, and deliver role-based training. You will own go-live readiness, coordinate with Sales, Support, Engineering, and CSM, and drive post-launch success.

The role requires 3–5+ years in SaaS onboarding or customer training, strong project management, and excellent communication skills. Onsite work five days a week in Irvine is required.