Enterprise Onboarding Lead – Multi-Site Implementations

Tenant; Los Angeles (CA); On-site; USD 100,000 - 115,000; Full time

Job summary

Tenant is a fast-growing SaaS company developing the next generation of Property Management Software (PMS) for the self-storage industry, helping operators run smarter and more profitable businesses. Tenant envisions a seamless enterprise onboarding journey from contract to fully trained teams, with a strong emphasis on go-live readiness and customer training.

As our Enterprise Onboarding Specialist, you will lead large customers across multi-site implementations, oversee data migrations and

Qualifications

• 3–5+ years in SaaS onboarding, implementation, or customer training, including large or multi-site customers.
• Proven ability to manage several complex projects at once and hit timelines.
• A skilled trainer who can adjust for different audiences, from front-desk staff to executives.
• Comfort with technical topics like data migrations, integrations and payment setup, and the ability to explain them simply.
• Confidence to push back with customers and lead them, not just follow their agenda.
• Strong written communication and organization. HubSpot experience is a plus.

Responsibilities

• Lead enterprise onboarding. Own implementation for multi-property operators: kickoff, discovery, project plans, data migration coordination, configuration, and go-live across many sites.
• Own go-live readiness. Run a structured readiness checklist and hold to our two-week standard, for instance creation and payments. Raise risks early and recommend moving a date when an account isn't ready.
• Own customer training. Design and deliver training for customer site managers, district managers and corporate teams, both live and on demand. Build role-based curricula and keep them current as the product changes.
• Carry the training program forward. Take over customer-facing training from our Learning & Development function. Work with the Knowledge team on help-center content, and with Product on release training for customers.
• Manage stakeholders. Be the main contact for enterprise customers during onboarding. Run regular status updates and handle escalations calmly.
• Coordinate internally. Work with Sales on the handoff, with Support and Engineering on technical issues and integrations, and with CSM on a clean post-launch transition.
• Measure what matters. Track time-to-go-live, readiness at launch, training completion, and early post-launch ticket volume. Use that data to improve how we onboard.

Skills

SaaS onboarding

Project management

Training delivery

Stakeholder management

Effective communication

Tools

HubSpot

Job description

Tenant is a fast-growing SaaS company developing the next generation of Property Management Software (PMS) for the self-storage industry, helping operators run smarter and more profitable businesses. Tenant envisions a seamless enterprise onboarding journey from contract to fully trained teams, with a strong emphasis on go-live readiness and customer training.

As our Enterprise Onboarding Specialist, you will lead large customers across multi-site implementations, oversee data migrations and