Enterprise Onboarding Specialist

Tenant inc.; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Tenant Inc builds software that runs self-storage businesses, from single sites to operators with dozens of properties. As our Enterprise Onboarding Specialist, you'll lead our largest customers from signed contract to confident, fully trained teams.

You'll own enterprise implementations end to end, plus our customer training program. Your goal is for every operator to go live ready and stay successful, coordinating with Sales, Support, Engineering, and Customer Success to ensure a smooth

Qualifications

• 3–5+ years in SaaS onboarding, implementation, or customer training.
• Proven ability to manage several complex projects at once and hit timelines.
• A skilled trainer who can adjust for different audiences, from front-desk staff to executives.
• Comfort with technical topics like data migrations, integrations and payment setup, and the ability to explain them simply.

Responsibilities

• Lead enterprise onboarding. Own implementation for multi-property operators: kickoff, discovery, project plans, data migration coordination, configuration, and go-live across many sites.
• Own go-live readiness. Run a structured readiness checklist and hold to our two-week standard for instance creation and payments. Raise risks early, and recommend moving a date when an account isn't ready.
• Own customer training. Design and deliver training for customer site managers, district managers and corporate teams, both live and on-demand. Build role-based curricula and keep them current as the product changes.
• Carry the training program forward. Take over customer-facing training from our Learning & Development function. Work with the Knowledge team on help-center content, and with Product on release training for customers.
• Manage stakeholders. Be the main contact for enterprise customers during onboarding. Run regular status updates and handle escalations calmly.
• Coordinate internally. Work with Sales on the handoff, with Support and Engineering on technical issues and integrations, and with CSM on a clean post-launch transition.
• Measure what matters. Track time-to-go-live, readiness at launch, training completion, and early post-launch ticket volume. Use that data to improve how we onboard.

Skills

SaaS onboarding

Project management

Training delivery

Technical communication

Stakeholder management

HubSpot experience

Tools

HubSpot

Job description

Tenant Inc builds software that runs self-storage businesses, from single sites to operators with dozens of properties. As our Enterprise Onboarding Specialist, you'll lead our largest customers from signed contract to confident, fully trained teams. You'll own enterprise implementations end to end, plus our customer training program. Your goal is for every operator to go live ready and stay successful.

What you'll do

• Lead enterprise onboarding. Own implementation for multi-property operators: kickoff, discovery, project plans, data migration coordination, configuration, and go-live across many sites.
• Own go-live readiness. Run a structured readiness checklist and hold to our two-week standard for instance creation and payments. Raise risks early, and recommend moving a date when an account isn't ready.
• Own customer training. Design and deliver training for customer site managers, district managers and corporate teams, both live and on-demand. Build role-based curricula and keep them current as the product changes.
• Carry the training program forward. Take over customer-facing training from our Learning & Development function. Work with the Knowledge team on help-center content, and with Product on release training for customers.
• Manage stakeholders. Be the main contact for enterprise customers during onboarding. Run regular status updates and handle escalations calmly.
• Coordinate internally. Work with Sales on the handoff, with Support and Engineering on technical issues and integrations, and with CSM on a clean post-launch transition.
• Measure what matters. Track time-to-go-live, readiness at launch, training completion, and early post-launch ticket volume. Use that data to improve how we onboard.

What you bring

• 3–5+ years in SaaS onboarding, implementation, or customer training, including large or multi-site customers.
• Proven ability to manage several complex projects at once and hit timelines.
• A skilled trainer who can adjust for different audiences, from front-desk staff to executives.
• Comfort with technical topics like data migrations, integrations and payment setup, and the ability to explain them simply.
• Confidence to push back with customers and lead them, not just follow their agenda.
• Strong written communication and organization. HubSpot experience is a plus.

Nice to have

• Experience in self-storage, property management, or multi-location operations software.
• Flexibility to support customers across time zones