Enterprise Onboarding & Success Lead

Handshake; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity ownership

401(k) match

Parental leave

Fertility benefits

Competitive compensation

Job summary

Handshake is seeking a Customer Success professional to be the first touchpoint after sale, reporting to the Director of Customer Success. You will help build a scalable onboarding function for enterprise customers and focus on building trusted relationships with employers to align on launch goals.

Ideal candidates have 5+ years in customer-facing roles, strong executive communication, and project management skills.

Qualifications

• 5+ years in a customer-facing role with project management experience (customer success, education, or implementation).
• Excellent executive-level communication and relationship-building skills.
• Strong project and time management skills with a data-informed approach.
• Ownership through equity in a fast-growing company.
• Financial wellness with 401(k) match and competitive compensation.
• Family support including paid parental leave and fertility benefits.

Responsibilities

• You will be the first touchpoint after the sale, reporting to the Director of Customer Success.
• You will help build a scalable onboarding function that delights enterprise strategic customers.
• You will focus on building trusted relationships and aligning employers on their goals for a successful launch.

Skills

Executive communication

Relationship building

Project management

Time management

Data-informed approach

Customer success

Job description

Handshake is seeking a Customer Success professional to be the first touchpoint after sale, reporting to the Director of Customer Success. You will help build a scalable onboarding function for enterprise customers and focus on building trusted relationships with employers to align on launch goals.

Ideal candidates have 5+ years in customer-facing roles, strong executive communication, and project management skills.