Enterprise Observability Success Architect (Remote, Equity)

openobserve-careers; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus tied to retention &

Equity

Full benefits package

Unlimited PTO

Direct access to CRO

Job summary

OpenObserve is seeking a Customer Success Architect to own the technical journey for enterprise customers, focusing on pilots, full deployments, adoption, renewals, and expansion. This hands-on role reports to the CRO and collaborates with sales, support, and engineering.

You will run end-to-end pilots, guide customers to production, and shape success plans tied to outcomes like cost reduction and faster incident response. Strong technical credibility with Kubernetes and cloud tools is essential.

Qualifications

• Background in engineering, site reliability engineering, or technical support.
• Experience with observability tools and evaluating monitoring platforms.
• Clear communication with engineers and executives; ability to handle ambiguity.

Responsibilities

• Run proofs of concept and pilots end-to-end with prospective customers.
• Guide customers from pilot to full production deployment and plan cutovers.
• Build account-specific success plans tied to outcomes like cost reduction and faster incident response.
• Provide hands-on guidance on architecture, ingestion, retention, and query performance.
• Own renewals and collaborate on expansions while managing incidents and escalations.
• Bring field feedback to engineering and leadership.

Skills

Kubernetes

Cloud infrastructure

OpenTelemetry

SQL

Config files

Troubleshooting

Documentation

Tools

Datadog

Splunk

Elastic

Grafana

New Relic

Job description

OpenObserve is seeking a Customer Success Architect to own the technical journey for enterprise customers, focusing on pilots, full deployments, adoption, renewals, and expansion. This hands-on role reports to the CRO and collaborates with sales, support, and engineering.

You will run end-to-end pilots, guide customers to production, and shape success plans tied to outcomes like cost reduction and faster incident response. Strong technical credibility with Kubernetes and cloud tools is essential.