Residential Tech Support Specialist

RITTER COMMUNICATIONS HOLDINGS, LLC; Jonesboro (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition reimbursement

Gym membership

Job summary

Ritter Communications Holdings, LLC is seeking a Residential Technical Support Representative (TSR) in Jonesboro, AR. You will be the frontline for resolving home internet, TV, and phone issues, documenting steps and improving customer experiences.

Ideal candidates bring a customer-service mindset, strong communication, and the ability to learn quickly with coaching feedback. The role offers opportunities for growth in a professional office environment with a growing telecom platform.

Qualifications

• Associates degree in Computer Technology or related field preferred but not required.
• Strong customer service mindset and experience with customers.
• Ability to learn quickly and apply coaching feedback.
• Professional and courteous communication with customers and team members.

Responsibilities

• Serve as primary contact for residential internet, TV, and phone issues.
• Follow standardized procedures to troubleshoot and resolve technical problems.
• Document troubleshooting steps during conversations with customers.
• Log all calls and respond to support emails and chats.
• Maintain confidentiality and security of customer information.
• Make outbound follow-up and support calls.
• Maintain scheduling flexibility, including weekends and holidays.

Skills

Customer service

Problem solving

Communication skills

Fast learner

Teamwork

Professional conduct

Education

Associate's degree in Computer Technology or related field

Job description

Ritter Communications Holdings, LLC is seeking a Residential Technical Support Representative (TSR) in Jonesboro, AR. You will be the frontline for resolving home internet, TV, and phone issues, documenting steps and improving customer experiences.

Ideal candidates bring a customer-service mindset, strong communication, and the ability to learn quickly with coaching feedback. The role offers opportunities for growth in a professional office environment with a growing telecom platform.