Biotech AI Solutions Delivery Lead

Benchling, Inc.; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Benchling, the AI platform for biotech R&D, is seeking a Solutions Delivery Manager to translate product capabilities into scalable solutions across the Customer Experience team. You will partner with product, enablement, and delivery, and work directly with customers to shape our vision in emerging chemistry product areas.

A successful candidate will leverage Benchling knowledge and customer engagements to build assets, train teams, and drive adoption.

Qualifications

• Scientific and Benchling knowledge.
• Fluency in medicinal chemistry or PD chemistry, ideally both.
• Fluency in a chemistry-focused lab informatics tool.
• Knowledge of Benchling's platform and solutions; proficiency with Benchling products preferred.
• Customer readiness.
• Experienced customer experience professional with a strong track record in overseeing the success of customer engagements.
• Superior customer service skills - empathetic, accurate, resourceful, and conscientious with urgency.
• Excellent oral and written communication skills.
• Demonstrate ability to analyze and collaborate.

Responsibilities

• Navigate a budding product area through to market adoption - partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space
• Serve as a key advisor on customer accounts as an expert in the scientific and product space
• Deliver services and oversee services engagements to ensure high quality solution and delivery
• Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
• Build and maintain solution assets, such as best practices documents
• Train and educate the broader CX organization through documentation, enablement initiatives, etc.
• Collaborate across CX departments to reflect customer learnings into solution assets
• Operationalize Benchling's new product introduction motions to deliver new product insights
• Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging
• Learn existing and new verticals that Benchling services

Skills

Scientific knowledge & Benchling

Medicinal chemistry

Chemistry informatics tools

Benchling platform knowledge

Customer readiness

Customer service

Problem solving

Communication skills

Analytical ability

Job description

Benchling, the AI platform for biotech R&D, is seeking a Solutions Delivery Manager to translate product capabilities into scalable solutions across the Customer Experience team. You will partner with product, enablement, and delivery, and work directly with customers to shape our vision in emerging chemistry product areas.

A successful candidate will leverage Benchling knowledge and customer engagements to build assets, train teams, and drive adoption.