ITAD - Program Manager

RL People; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

A global IT services provider is looking for a Program Manager - Client Services to manage and coordinate IT asset disposition programs for enterprise clients. This hands-on role involves overseeing logistics, ensuring service delivery against SLAs, and leading customer reviews. Ideal candidates will have experience in client services and be adept at problem-solving and communication. Join a dynamic team focused on delivering high-quality asset disposition solutions.

Qualifications

• Experience managing enterprise client programs or large-scale customer accounts.
• Background in client services, customer success, or program coordination roles.
• Exposure to ITAD, IT lifecycle services, reverse logistics, or IT services environments.

Responsibilities

• Manage end-to-end client ITAD programs and asset disposition orders.
• Act as the primary point of contact for operational requests.
• Coordinate logistics and internal teams for timely service delivery.
• Lead QBRs and service reviews with customers.

Skills

Managing enterprise client programs

Strong communication skills

Organization skills

Problem-solving skills

Job description

We're currently supporting a global IT lifecycle services provider in their search for a Program Manager - Client Services within their IT Asset Disposition (ITAD) team.

This is a hands-on, client-facing role focused on managing the day-to-day delivery of IT asset disposition programs for enterprise customers. The successful candidate will act as the operational partner to clients, ensuring smooth coordination across logistics, operations, and internal teams while maintaining a high standard of service delivery.

Key areas of responsibility include:

• Managing end-to-end client ITAD programs and asset disposition orders for large enterprise accounts
• Acting as the primary point of contact for operational requests while ensuring delivery against agreed SLAs and KPIs
• Coordinating pickups, logistics, and internal teams to ensure smooth and timely service delivery
• Leading QBRs and service reviews with customers, reporting on performance, insights, and improvements
• Supporting compliance documentation, reporting, and audit requests related to asset disposition and data security
• Troubleshooting operational issues and proactively improving the overall client experience

We’re looking to speak with professionals who bring:

• Experience managing enterprise client programs or large-scale customer accounts
• Background in client services, customer success, or program coordination roles
• Exposure to ITAD, IT lifecycle services, reverse logistics, or IT services environments
• Experience working with SLAs, KPIs, service reporting, and client reviews
• Strong communication, organization, and problem-solving skills
• The ability to manage multiple client programs in a fast-paced environment

If you’d like to learn more, feel free to message directly or apply via the posting!